Dennis Burger
Crestline
Summary
Dedicated Senior Master Auto Technician with proven skills in advanced diagnostics and mechanical repairs. Committed to delivering high-quality service and enhancing customer satisfaction through effective communication and timely repairs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ford Senior Master Auto Technician
Graham Ford Automall
Mansfield, OH
12.2025 - Current
- Diagnosed and repaired mechanical issues using advanced diagnostic tools.
- Performed routine maintenance services including oil changes and tire rotations.
- Assisted in the inspection of vehicles for safety compliance and quality assurance.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
- Maintained accurate records of repairs and services performed on customer vehicles.
- Communicated effectively with customers regarding service recommendations and vehicle status.
- Learned to utilize dealership software for tracking parts inventory and service schedules.
- Adhered to safety protocols while working in a fast-paced automotive environment.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Delivered top-notch service by staying up-to-date on the latest industry trends and technological advancements, allowing for innovative solutions to complex problems.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
Ford Senior Master Auto Technician
Sharpnack Ford of Willard
Willard, OH
02.2006 - 11.2025
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
- Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
Education
Basic
Malabar
Mansfield06-1987
Skills
- Replacing parts
- Brake systems
- Tire services
- Electronic testing
- Engine repair
- Heating and air conditioning
- Suspension systems
- Inspecting vehicles
- Advanced diagnostics
- Fluid services
- Vehicle inspections
- Battery services
- Steering systems
- Drivability diagnostics
- Fuel systems
- Exhaust systems
- Emissions control
- Alignment services
- Electrical systems
- Manual transmissions
- Hybrid systems
- Performance tuning
- Automatic transmissions
- Engine overhauls
- Preventative maintenance
- Gasket replacements
- Coolant flushes
- Transmission repair
- Diesel engines
- Valid Driver's license
- Strong work ethic
- Customer service
- Changing tires
- Changing oil
- Hand and power tools
- Multitasking and organization
Accomplishments
- Achieve Ford Senior Master in 2010.
I
Certification
Ford certified
Languages
English
Timeline
Ford Senior Master Auto Technician
Graham Ford Automall
12.2025 - Current
Ford Senior Master Auto Technician
Sharpnack Ford of Willard
02.2006 - 11.2025
Basic
Malabar