Dennis Cabello
Phoenix,AZ
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Taco Bell
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced accuracy in recording cash intake and deposits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Provided direct support to customers, evaluating their needs, and staying updated on consumer trends.
- Established open lines of communication with team for feedback and suggestions.
Shift Leader
Taco Bell
08.2022 - Current
Catering Coordinator
Panera Bread
12.2022 - 08.2024
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
Lead Fraud and Claims Specialist
Wells Fargo
05.2021 - 07.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Verified client information by analyzing existing evidence on file.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Shift Leader
Taco Bell
06.2019 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
Skills
- Fraud Detection
- Active Listening
- Efficient Service
- Customer Satisfaction
- Responding to Difficult Customers
- Cooperative Attitude
Timeline
Assistant Manager
Taco Bell
05.2023 - Current
Catering Coordinator
Panera Bread
12.2022 - 08.2024
Shift Leader
Taco Bell
08.2022 - Current
Lead Fraud and Claims Specialist
Wells Fargo
05.2021 - 07.2022
Shift Leader
Taco Bell
06.2019 - 04.2021
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