Dennis Carballosa De Las Casas
Lehigh Acres,FL
Summary
Dynamic Auto Technician with extensive experience at Cape Coral Chrysler Dodge Jeep Ram, excelling in vehicle diagnostics and customer service. Proven ability to enhance customer satisfaction and streamline operations through effective payroll administration and team building. Committed to delivering exceptional results and fostering strong client relationships in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Auto Technician Level 2 Chrysler
Cape Coral Chrysler Dodge Jeep Ram
Cape Coral, FL
08.2023 - Current
- Completed necessary paperwork for each job accurately and efficiently according to company policy.
- Repaired or replaced worn belts, hoses, brakes, radiators, starters, and other components as needed.
- Inspected and tested vehicle systems to ensure proper operation.
Service Advisor/Assistant Manager
Lorenzo Buick
Miami, FL
02.2022 - 07.2023
- Conducted follow-up calls to ensure customer satisfaction after service visits were completed.
- Ensured accurate completion of paperwork related to warranty claims, invoices, and other documentation related to services performed on vehicles.
- Make the employee schedule.
- Make payroll report
Service Advisor
Autonation CDJR
Miami, FL
03.2018 - 01.2022
- Developed strong relationships with customers by providing exceptional customer service.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Handled telephone inquiries regarding appointments and work in process.
Service Advisor
Sears Auto Center
Plantation, FL
05.2015 - 02.2018
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Auto Service Technician
Sears Auto Center
Plantation, FL
02.2012 - 05.2015
- Performed tune-ups on vehicles according to customer requests or shop standards.
- Checked all fluid levels including transmission fluids and power steering fluids during routine maintenance visits.
- Diagnosed mechanical problems using computerized diagnostic equipment.
Education
GED -
Southern Academy
Miami, FL06-2008
Skills
- Payroll administration
- Parts ordering
- Vehicle diagnostics
- Customer service
- Team building
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Auto Technician Level 2 Chrysler
Cape Coral Chrysler Dodge Jeep Ram
08.2023 - Current
Service Advisor/Assistant Manager
Lorenzo Buick
02.2022 - 07.2023
Service Advisor
Autonation CDJR
03.2018 - 01.2022
Service Advisor
Sears Auto Center
05.2015 - 02.2018
Auto Service Technician
Sears Auto Center
02.2012 - 05.2015
GED -
Southern Academy
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