Bouavanh S. Grisham

• Enhanced resource efficiency by implementing improved inventory management practices.
• Streamlined work processes for increased productivity and reduced resource waste.
• Managed resources effectively to support project timelines and meet organizational objectives.
• Optimized resource allocation, resulting in timely project completions and satisfied clients.
• Conducted regular audits of resources to ensure accurate tracking and proper utilization.
• timely and accurate processing, certification, review and audit of all payroll and personnel actions for assigned departments.
• Assures all payroll and leave transactions are in accordance with applicable Personnel Rules, bargaining unit provisions, statutes and standard operating procedures.
• Provides technical information and assistance to managers, employees and the public.

• Perform teller related functions including check and transfer posting

• Perform balancing functions for individual GL accounts as assigned

• Perform teller transactions, general demographic changes, and other file maintenance on lending, collection, and servicing software

• Receive and distribute mail and update member account information

• Responsible for assigned data entry and timely and accurate preparation of documents for Consumer Lending departments

• Processes return mail and or fulfillments

• Monitors general ledger accounts including research and reconcilement.

• Maintain credit union records relating to board reports and negotiable items

• Proof and posts mailed in deposits

• Processes account maintenance including address changes, opt-out forms and other account relayed requests.

• Validates member information and processes verifications of deposit.

• Reported financial data and updated financial records in ledgers and journals.
• Monitored status of accounts receivable and payable to facilitate efficient processing.
• Investigated and resolved internal accounting variances to keep records current.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contact members regarding charged-off accounts and arrange for repayment of those debts.
• Respond to member inquires regarding financial obligations owed to the credit union.
• Performed skip traces as needed
• Arrange and approved payment agreements with members as necessary.

• Educated members on various financial matters and provided professional recommendations on investment opportunities, products and services based on each members' individual needs.
• Cultivated and strengthened relationships with new members and educated on account services and capabilities.
• Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.

• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
• Maintained accurate and current members account data with manual forms processing and digital information updates.
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse members questions.

• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Coordinated daily cash reconciliation in high-volume location.
• Processed quarterly vault and ATM audits with zero error rate.
• Provided high-level member service through friendly approach, strong professionalism and timely assistance with customer transactions.