D. Marie johnson
Fitchburg,MA
Summary
Dynamic Office Coordinator and Human Resource Manager at ANGEL CARE, LLC, adept at optimizing processes and enhancing team collaboration. Proven track record in payroll administration and travel coordination, achieving a 38% reduction in travel costs. Skilled in effective communication and strategic planning, driving operational excellence and supporting organizational growth.
Overview
28
28
years of professional experience
3
3
Certifications
Work History
Office Coordinator / Human Resource Manager
ANGEL CARE, LLC
Acton, MA
01.2024 - Current
- Support company overseeing office management, e.g., building maintenance, office supply, organizing/updating office files.
- Create job descriptions, enter into ZipRecruiter/ Indeed; contact/interview candidates, background, follow up, training, etc.
- Schedule home health aides in support of client needs, daily, weekly or combination thereof via Axxess application.
- Contact aids in support of local/state requirements, payroll, conflict issues, licensing, training requirements, etc.
- Invoice clients semi-monthly for home healthcare via QuickBooks in addition to notes extraction for insurance purposes.
- Track transportation vans via MediRoutes application maintaining vehicle readiness, driver/client issues, and emergencies.
- Maintain documentation requirements, track expiration dates for licenses, work authorizations, inspection stickers and registrations, driver infractions (MART non-compliance, speeding/parking tickets) according to company protocols.
- Entered payroll figures daily for transportation personnel for easier submission into ADP by administrator.
- Home Healthcare
TECHNICAL WRITER / GRAPHIC DESIGN
01.1998 - Current
- Tepha presentation – “Next Generation of Bio-Materials” – International/domestic audience combining science & animation.
- Ophthalmology manuscript – Entered and formatted according to publisher specs; re-engineered diagrams. Published 8/23/16.
- Remote Freelance
Office Assistant / Customer Service Representative
AMERICAN AUTO BODY
Leominster, MA
01.2023 - 01.2024
- Customer-facing atmosphere; greeted and assisted clientele in person, via email and telephonically.
- Invoiced and accounts receivables using QuickBooks.
- Data entry and document generation through the automotive software program, CCC1.
- Accept parts from shop delivery receipts, enter into system ensuring accepted part deliveries are correct and returns are noted.
- Accept deliveries from vendors, checking for accuracy on POD (proof of delivery), e.g., Sherwin Williams.
- Daily interaction with insurance companies gathering data, e.g., requesting estimates, rental and deductible information, etc.
- Auto Body & Mechanical Shop
Office Manager/ Travel Manager / Sourcing
GAMECHANGE SOLAR
New York City, Remote Office – MA
01.2019 - 01.2021
- Initial hire as Office Manager handling all aspects of Massachusetts office comprised of the RD&I Director & 3 field technicians.
- Within one month of employment, tasked with weekly travel – flights, hotels and vehicles for 12+ field employees. Eventually taking over all company travel (including C-level executives), Chinese business associates and colleagues (65 employees).
- Maintain detailed travel logs. Handle all travel issues, delayed/cancelled flights, hotel accommodations, vehicle incidents, etc.
- Researched and implemented travel partnerships with hotel, vehicle, gas cards and trip apps for travelers’ mobile phone access increasing efficiency and decreasing travel costs by 38% or over $100K first quarter.
- Simultaneously assigned sourcing initiatives for solar controller and actuator parts manufactured in China.
- Took over Human Resources for MA office plus field handling medical emergencies, legal issues, and customer service.
- Hired/terminated full-time employees and temps. Handled onboarding and exit interviews.
- Tasked with writing policies for Employee Handbook in addition to Patent Application protocols.
- Review both internal/external agreements and contracts (Non-Competes/Disclosures, IT & Communications, Storage unit leases, portable toilets for field sites, etc.) for clarity, legality and in company best interest.
- Reconcile AMEX statement against travel reservations and purchases made on behalf of field personnel.
- Global Commercial Solar Installations
Executive Assistant to Founder & CEO
GEOCOMP CORPORATION
Acton, Massachusetts
01.2015 - 01.2017
- Supported Founder & CEO in both executive and personal assistant capacities in conjunction with leadership staff.
- Managed complex travel arrangements both domestic and international to include visa applications for Afghanistan and Brazil.
- Organized 2-day quarterly meetings incorporating cross-functional executives and senior staff; take minutes & cater meals.
- Aided Marketing Manager with RFQ/RFP, résumés, newsletter writing/editing, collateral media, and other company initiatives.
- Initiated, applied, and maintained Engineering licenses nationwide for employees. Each state requires a separate license.
- Drafted companywide policies and procedures, e.g., travel, reimbursement, vacation, etc.
- Global Geo-Structural
Executive Administrator - Office of the Managing Director
ALPHAGARY CORPORATION
Leominster, Massachusetts
01.2005 - 01.2010
- Calendar management for Managing Director and executive staff totaling 30+ individuals.
- Responsible for all company travel requirements both domestic and abroad, Visas and Passports.
- Coordinated 125+ customer, supplier and agent contractual agreements nationwide and international alike.
- Created high powered presentations for global and domestic meetings for Senior Staff including animation.
- Re-engineered and maintained complex Master Wire & Cable Brochure via PowerPoint, Excel and Word for website inclusion.
- Developed user centric manual for immediate data extraction via Just-in-Time (JIT) programs.
- Partnered with global colleagues on article proposals and submissions for parent company newsletter, magazines & website.
- Liaised between corporate executive staff and legal counsel during all facets of litigation and company acquisition.
- Reduced IT budget by $120K through systems migration from proprietary database to MS Office platform.
- Updated procedural guidelines - automated customer survey; results -75% increase in customer response - 85% cost reduction.
- Global Chemicals (Plastics)
Education
Bachelor of Science Degree - Business Administration with concentration in Sales & Marketing
St. Joseph’s College of Maine
05.2018
Skills
- Office management
- Human resources
- Payroll administration
- Travel coordination
- QuickBooks invoicing
- Customer relationship management
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Process optimization
- Meeting organization
- Strategic planning
- Workflow oversight
- Office administration
- Maintenance scheduling
- Performance improvement
- Records management
- Expense reporting
- Cost control
- Business correspondence writing
- Calendar management
- Travel arrangements
- Scheduling expertise
- Contract coordination
- Meeting planning
- Cross-functional collaboration
- Process improvement
- Document management
- Scheduling
- Supply replenishment
- Report reconciliation
- Correspondence management
- Business administration
- Administrative support
- Project coordination
- Staff management
- Schedule coordination
- Mail handling
- File organization
- Customer service
- Report generation
- Client relationship management
- Office equipment maintenance
- Customer relations
- Data retrieval systems
- Clerical support
- Staff hiring
- Report writing
- Scheduling and calendar management
- Office management software
Professional References
- Karen Raitz, NA OMS, Compaq Corp., …her work ethic and enthusiasm garnered her numerous internal performance awards…
- Stan Mawyer, VP Americas OMS, …I personally congratulate you for your outstanding contribution to our Q2 Services…You are a key member of a growing and dynamic business within DEC…
- John R. Fischer, VP US Outsourcing, …for your hard work and dedication in securing equipment…a tremendous amount of work, you have been awarded…
- Stephen J. Campbell, Director Outsourcing, …I can always count on you to help out whenever the need arises and this is just one more example of going above-and-beyond…
Attributes
Extensive C-Level Support, Extensive travel experience – domestic & abroad, Self-Starter/Motivator & Detail Oriented, Outstanding Org. Skills/Time Mgmt/Multi-tasking, Creativity/Innovation – 2 Published Works, Problem Resolution within Customer Facing Milieu, Effective Planner/Event Coordinator, BSBA - Sales & Marketing, AD - Business Administration, Business Certificate, AD - Executive Secretarial, Professional Résumé Writers Certificate, Paralegal Certificate, Notary Public, PowerPoint & Word Certified, Office 365 – Microsoft Teams, Adobe Photoshop, Excel – Intermediate, Libre5 (similar to Office 365 on web), Publisher & Project, Deltek and Concur, HTML, CSS, and FTP, Turbo Law & EZ Filing, Skype / Vidyo / GoogleDuo / Zoom, Oracle, JIT and G-Suite, Best Case Bankruptcy, Box.com/Dropbox/One Drive/Cloud, Word Press / NetSolutions / Wix, CCC1 – Automotive, Trello & Google Maps, Axxess / Ritiko – Healthcare, MediRoutes - Transportation
Certification
Paralegal Certificate
Accomplishments
National Society Leadership & Success
References
References available upon request.
Timeline
Office Coordinator / Human Resource Manager
ANGEL CARE, LLC
01.2024 - Current
Office Assistant / Customer Service Representative
AMERICAN AUTO BODY
01.2023 - 01.2024
Office Manager/ Travel Manager / Sourcing
GAMECHANGE SOLAR
01.2019 - 01.2021
Executive Assistant to Founder & CEO
GEOCOMP CORPORATION
01.2015 - 01.2017
Executive Administrator - Office of the Managing Director
ALPHAGARY CORPORATION
01.2005 - 01.2010
TECHNICAL WRITER / GRAPHIC DESIGN
01.1998 - Current
Bachelor of Science Degree - Business Administration with concentration in Sales & Marketing
St. Joseph’s College of Maine