Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CANDICE COLE

Lexington,SC

Summary

Accomplished, energetic administrator with a solid history of achievement in customer and clerical services. Motivated and skilled leader with strong organizational and managerial skills that improve workplace momentum. Areas of expertise include: Abris, Citrix. Microsoft Office: Excel, PowerPoint, Word, Quick Books. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager/Family Resource Center Coordinator

Southern Development LLC
Lexington, SC
12.2023 - Current
  • Developed and implemented office policies and procedures.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Provided training to new hires on office policies and procedures.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Assisted in developing budgets for departmental expenses.
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained confidential records relating to personnel matters.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Organized company events including holiday parties, team building activities .
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Company Owner

Candice Cole/Classy Cleaners
Columbia, SC
01.2016 - Current
  • Complete duties as assigned through contract.
  • Negotiated contracts with clients for services rendered.
  • Created brand awareness campaigns to increase customer base.
  • Oversaw day-to-day operations of the business, including staff management and scheduling.
  • Established relationships with vendors and suppliers to secure materials at competitive prices.
  • Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
  • Managed financial records, including budgets, cash flow, invoicing, and payroll.
  • Developed and implemented business plan to grow company revenue.
  • Used specialized equipment such as wet-dry vacuums to clean carpets and hard floor surfaces.
  • Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
  • Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
  • Stripped, sealed, finished, and polished floors.

Permit Technician

City Of Charleston Building Inspections
Charleston, SC
04.2022 - 08.2022
  • Obtain information from contractors, customers to assist with status of inspections for potential permitting
  • Evaluates information obtained to determine applicant qualification for licensure
  • Contact customers directly if there are any problems during the permitting and licensing process
  • Maintain files and logs of permits issued and provides statistical information on permits
  • Act as a resource to contractor's inquiries about permissions granted by Department of Labor, Licensing, and Regulation licensure
  • Process Engineering Permit applications (ROW) to ensure utility companies, and private contractors are able to obtain permitting for pending or upcoming projects.

Management Specialist

City Of Charleston Housing Authority
Charleston, SC
02.2022 - 04.2022
  • Responsible for all aspects of the annual recertification process and ensuring compliance with Federal Housing Quality Standards for units
  • Scheduling public housing units
  • Interviewing residents for interim recertifications for changes in family composition and rent computations
  • Monitoring Community Service requirements
  • Maintaining community relationships and contacts
  • Receiving and responding to resident's concerns and complaints.

Lead Teacher

Richland-Lexington5
Columbia, SC
01.2020 - 01.2022
  • Implemented and provided daily strategies for success in the classroom
  • Referenced world events to provide relatable subject matter for students
  • Re-enforced all district policies to include modeling classroom behavior, classroom conduct, while created a safe learning environment
  • Provided academic structure for students through positively guiding their attitudes, procedures, and behaviors expected of them while in the classroom
  • Ensured that all classroom activities, projects, and assignments were completed before each class ended
  • Performed all duties according to the Richland County District policies and procedures handbook.

Assistant Registrar

Richland County Deeds & Mortgage
Columbia, SC
01.2018 - 01.2019
  • Assisted the public with locating specific plat outlines for: land, land deeds, and searched for current liens and tax levy judgments against customer's property
  • Answered switch board customer service calls related to properties or those on the market for resale.

Education

High School Diploma -

Woodland High School
01.2001

Some College (No Degree) - Education

South Carolina State University
Orangeburg, SC

Skills

  • Proven Leader
  • Critical Thinking
  • Complex Problem Solving
  • Heeds Instruction
  • Team Player
  • Customer Service
  • Data Entry
  • Office Management
  • Administrative Support
  • Scheduling and calendar management
  • Clerical Support
  • Office Administration
  • Training and coaching
  • Event Coordination
  • Proposal Writing
  • Organizational Skills
  • Policy Implementation
  • Schedule Management

Certification

  • Licensed Ordained Minister
  • Proven Leader

Timeline

Office Manager/Family Resource Center Coordinator

Southern Development LLC
12.2023 - Current

Permit Technician

City Of Charleston Building Inspections
04.2022 - 08.2022

Management Specialist

City Of Charleston Housing Authority
02.2022 - 04.2022

Lead Teacher

Richland-Lexington5
01.2020 - 01.2022

Assistant Registrar

Richland County Deeds & Mortgage
01.2018 - 01.2019

Company Owner

Candice Cole/Classy Cleaners
01.2016 - Current

High School Diploma -

Woodland High School

Some College (No Degree) - Education

South Carolina State University

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CANDICE COLE