Dennis Craig
Ware,MA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner/Operator
BT Copy Center Llc
06.2013 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
General Manager
Hanna Devine's Restaurant
06.2016 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
President
I Sold My House.com
05.2006 - 07.2011
- Hired and managed employees to maximize productivity for a thirty person outbound call station.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
- Franchised company concept.
- Implemented, marketed and sold new franchise model.
Education
High School Diploma -
Wakefield Memorial High School
Wakefield, MASkills
- Contract Negotiation Expertise
- Quality Management Systems
- Client Service
- Budget Development
- Business Administration
- Business Development
- Customer Relations
- Sales Leadership
- Financial Planning
- Marketing and Advertising
Timeline
General Manager
Hanna Devine's Restaurant
06.2016 - 08.2023
Owner/Operator
BT Copy Center Llc
06.2013 - Current
President
I Sold My House.com
05.2006 - 07.2011
High School Diploma -
Wakefield Memorial High School
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