Dennis Dixon Jr.
Greensboro,NC
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to any role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
14
14
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
02.2025 - 07.2025
- Assisted in processing customer transactions efficiently and accurately.
- Supported team initiatives to enhance customer service delivery standards.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Assistance Manager
Red Cinemas
07.2022 - 10.2024
- Managed daily operations, ensuring smooth workflow across multiple cinema locations.
- Trained and mentored staff on customer service standards and operational procedures.
- Oversaw inventory management, ensuring accurate stock levels for concessions and supplies.
Customer Success Manager
Verizon
01.2019 - 08.2024
- Developed customer onboarding processes to enhance user experience and satisfaction.
- Managed customer inquiries efficiently, resolving issues through proactive communication and support.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Senior Game Advisor
GameStop
08.2011 - 02.2022
- Guided customers in selecting gaming products, enhancing overall shopping experience.
- Provided expert knowledge on game titles, consoles, and accessories to increase sales effectiveness.
- Trained new team members on product offerings and customer service protocols for improved team performance.
Recruiter/Administrative Assistance
Headway Workforce Solutions
03.2017 - 11.2018
- Conducted thorough candidate screenings to identify qualified applicants for various positions.
- Collaborated with hiring managers to define job requirements and develop effective recruitment strategies.
- Utilized applicant tracking systems to manage candidate pipelines and streamline hiring processes.
Outbound Telesales Representative
Time Warner Cable (Spectrum)
04.2016 - 02.2017
- Conducted outbound calls to promote products and services, enhancing customer engagement.
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track interactions, ensuring seamless follow-up on leads.
Education
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville05-2011
Skills
- Customer Service
- Attention to Detail
- Management/Leadership
- Project Management
- Organizational skills
- Empathy
- Call-center setting
- Microsoft Office
- Sales and Upselling
- Time Management
- Account Management
- Vendor Relations
- Data Privacy
- Multitasking
- CRM Tools (Salesforce)
- Google Workspace
- Interpersonal skills
- Data Entry
- Customer/Client Relations
- Typing skills
- Problem-Solving
- Teamwork
- Administrative
- Microsoft Word
Timeline
Credit Assistance Specialist
Bank of America
02.2025 - 07.2025
Assistance Manager
Red Cinemas
07.2022 - 10.2024
Customer Success Manager
Verizon
01.2019 - 08.2024
Recruiter/Administrative Assistance
Headway Workforce Solutions
03.2017 - 11.2018
Outbound Telesales Representative
Time Warner Cable (Spectrum)
04.2016 - 02.2017
Senior Game Advisor
GameStop
08.2011 - 02.2022
Bachelor of Science - Business Administration
Fayetteville State University