ALEXIS WILLIAMS
Tampa,Fl
Overview
2
2
Certificate
15
15
years of professional experience
Education
HIGH SCHOOL DIPLOMA -
- Elected Secretary for SGA.
- Professional development completed in Business
- Continuing education in Business administration minoring organizational leadership
- Dean's List 1st and 2nd semester senior yr
Associate of Arts - Business Administration
12.2023
- Completed professional development in public speaking
- Member of Black student union
- Completed professional development in Business Administration
Skills
- Property Claims
- Customer Satisfaction
- Insurance Fraud Expertise
- Legal Proceedings Knowledge
- Issue Resolution
- Sales Experience
- Payment Arrangements
- Customer Service Experience
- Negotiation And Persuasion
- Subject Matter Expertise
- Customer Relationships
- Leadership Skills
- Microsoft Word
Certification
- Licensed Claims Adjuster - March 2023
- CIE - Certified Insurance Examiner
- CIFI - Certified Insurance Fraud Investigator
- AIE - Accredited Insurance Examiner
Timeline
Credit Assistance Specialist - Bank Of America
08.2022 - Current
Senior Claims Adjuster - Progressive
03.2021 - 05.2022
LICENSED INSURANCE AGENT - USAA
07.2017 - 03.2021
Senior Account Expert - T-Mobile
08.2013 - 07.2017
PENTECOSTAL CHURCH oF GOD CHRISTIAN ACADEMY - HIGH SCHOOL DIPLOMA,
St. Petersburg College - Associate of Arts, Business Administration
Summary
Passionate about quality and customer satisfaction with record of consistently exceeding company goals. Business- minded Credit Assistant Specialist with exemplary skills in customer service, time management and service coordination. Bringing more than 15 years of related experience combined with superior mathematical abilities.
Work History
Credit Assistance Specialist
Bank Of America
Tampa, FL
08.2022 - Current
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Managed call handling of 50 customer transactions per day
- Passionate about learning and committed to continual improvement
Senior Claims Adjuster
Progressive
03.2021 - 05.2022
- Interviewed claimants and witnesses to gather factual information.
- Investigated and processed automobile insurance claims for policyholders.
- Drafted investigative reports covering phases of investigation in each case.
- Consulted police and hospital records when needed.
- Examined photographs and statements.
- Investigated properties to determine extent of damage and estimate repair costs.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Ran 7 special projects and initiatives at both local and regional level.
LICENSED INSURANCE AGENT
USAA
07.2017 - 03.2021
- Advised current and potential clients on Property & Casualty insurance benefits and options designed to provide personal and property protection in unforeseen circumstances
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Strategized, developed, and implemented company’s goal by making sure all customers’ needs are complete.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Calculated quotes and educated potential clients on insurance options.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 16%
Senior Account Expert
T-Mobile
08.2013 - 07.2017
- Providing excellent customer service, acknowledging customers concern with providing assurance and resolve concern.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes