Anessa Gathers
College Park,GA
Summary
Versatile and detail-oriented professional with a strong background in customer service, account management, and sales across high-volume environments. Skilled in building meaningful client relationships, resolving complex issues with empathy, and consistently exceeding performance goals. Known for a polished, people-first approach and the ability to adapt quickly across teams, tools, and industries, and ready to bring a service-forward mindset into dynamic, customer-focused roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Assistance Specialist
Bank of America
Kennesaw, Georgia
07.2024 - 02.2025
- Managed high-volume inbound and outbound calls to support customers with overdue accounts and financial challenges.
- Negotiated personalized payment plans to meet customer needs and reduce delinquencies
- Collaborated with internal departments weekly to improve collections strategy and customer experience
- Maintained accurate account data using proprietary collections software and CRM tools
- Participated in ongoing training in customer engagement and new financial technologies
Hybrid Member Service Agent
Delta Community Credit Union
Fayetteville, Georgia
03.2023 - 01.2024
- Provided personalized account support, processed financial transactions, and guided customers through banking products
- Exceeded monthly KPIs for service quality and customer satisfaction
- Resolved customer issues by collaborating with cross-functional teams and documenting cases for follow-up
- Maintained detailed account records and supported management with strategic customer insights
Sales Associate
Macy's
Smyrna, Georgia
07.2021 - 11.2022
- Delivered exceptional service in a high-traffic retail environment, assisting customers with merchandise selection
- Promoted Macy’s loyalty programs and credit offerings, resulting in increased customer enrollments
- Demonstrated strong product knowledge across multiple departments, including beauty and fragrance
- Mentored and trained new hires on store procedures and customer interaction best practices
- Balanced front-end operations with backroom organization, ensuring a seamless customer experience
- Maintained merchandise displays to ensure an appealing shopping experience for customers.
Education
High School Diploma -
Banneker High School
College Park, GA05-2020
Skills
- Sales & Upselling Strategy
- Client Relationship Management
- Account Resolution & Recovery
- Financial Software Tools
- Cross-Functional Collaboration
- Product Presentation & Retail Operations
- Staff Training & Development
- Data Entry & Transaction Accuracy
Certification
- Notary Public ( State of Georgia )
Timeline
Credit Assistance Specialist
Bank of America
07.2024 - 02.2025
Hybrid Member Service Agent
Delta Community Credit Union
03.2023 - 01.2024
Sales Associate
Macy's
07.2021 - 11.2022
High School Diploma -
Banneker High School