AALEIGHA BAKER
TAMPA
Summary
Detail-oriented Administrative Professional experienced in supporting high-volume environments and managing confidential information. Proficient in organization, communication with diverse groups, and adherence to established plans. Seeking Substitute Teacher role with Hillsborough County to deliver reliable support, execute lesson plans, and foster a positive learning environment.
Overview
5
5
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
08.2024 - Current
- Ensured confidentiality in client communications regarding sensitive financial matters.
- Maintained precise documentation while managing high-volume case notes to support efficient operations.
- Processed account updates in accordance with regulatory requirements to uphold compliance standards.
- Recognized as a Client Ambassador for professionalism in navigating complex client situations.
- Facilitated clear communication between clients and financial institutions to enhance understanding and trust.
- Trained new team members on compliance procedures and best practices for client interaction.
- Provided ongoing support to clients, addressing inquiries and concerns to foster long-term relationships.
Host / To-Go Specialist
True Food Kitchen
11.2023 - 08.2024
- Maintained high guest satisfaction by expertly managing front-of-house operations in dynamic settings.
- Ensured effective communication with guests, addressing inquiries and concerns promptly and professionally.
- Achieved order accuracy by meticulously verifying details before processing through the POS system.
- Facilitated seamless service operations by coordinating with kitchen staff and waitstaff effectively.
- Demonstrated exceptional multitasking abilities while balancing multiple guest needs in high-pressure situations.
- Delivered outstanding customer service, fostering a welcoming atmosphere for all patrons.
- Supported staff by training new employees on front-of-house protocols and service standards.
Administrative Assistant
Family Resources, Inc.
05.2023 - 12.2023
- Ensured efficient youth shelter operations by effectively managing intake paperwork and confidential records.
- Facilitated seamless client communication, enhancing service delivery and client satisfaction within the shelter environment.
- Executed accurate data entry and scheduling tasks, maintaining meticulous organization of essential documents.
- Provided support for departmental coordination, contributing to a collaborative and care-focused atmosphere.
- Assisted with reporting processes, ensuring compliance with operational standards and enhancing service quality.
- Maintained strict confidentiality of sensitive information, fostering trust and safety among clients and staff.
- Conducted regular audits of client files to ensure accuracy and completeness of information.
Office Manager
Tier 1 Pest Solutions
01.2021 - 05.2023
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated scheduling and logistics for team meetings and client appointments.
- Implemented office policies to enhance workflow and employee satisfaction.
- Streamlined communication processes between departments using project management tools.
Education
Associate of Science - Political Science
Hillsborough Community College
Tampa, FL12-2025
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL05.2027
Skills
- Clear and professional communication
- Ability to follow instructions and established plans
- Adaptability in new environments
- Patience and professionalism
- Organization and documentation accuracy
Timeline
Credit Assistance Specialist
Bank of America
08.2024 - Current
Host / To-Go Specialist
True Food Kitchen
11.2023 - 08.2024
Administrative Assistant
Family Resources, Inc.
05.2023 - 12.2023
Office Manager
Tier 1 Pest Solutions
01.2021 - 05.2023
Bachelor of Science - Public Relations
University of Florida
Associate of Science - Political Science
Hillsborough Community College