Beto D Thomas
Surprise,AZ
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Assistance Specialist
Bank of America
01.2023 - Current
- Outreaching to delinquent or high- risk customers to secure payment and determine reason for delinquency on credit card accounts
- Working with customers in a positive and professional matter to establish full balance repayment plans or settlements
- Negotiating complex payment programs or arrangements while staying within collections compliance guidelines
- Discovering the right solution for the client that benefits both the client and company in a positive and professional matter
- Resolving customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Strong communication skills with the ability to communicate at all levels including Senior Management
Mortgage Loan Officer
Rocket Mortgage
07.2021 - 05.2022
- Analyzed and reviewed loan options for both potential borrowers and current clientele
- Worked with underwriters to fix application problems and resolve issues
- Explained different types of loans pertaining to client situations
- Proactively identified solutions for customers experiencing credit issues
- Adhered to all federal and state compliance mortgage lending laws
Owner/Operator
Auto Elite Towing LLC
09.2019 - 12.2022
- Managed and handled company documents so that information could be created, shared, organized, and stored appropriately for our employees and customers
- Processed payments, file records of transactions, and responded to escalated inquiries from internal and external contacts
- Overlooked scheduling of vehicle shipments and follow-up with involved parties to maintain current shipment status and ensure a successful completion of delivery
Major Sales Associate
Costco Wholesale
05.2015 - 05.2017
- Supported company mission and positive environment by exhibiting honesty, integrity, and high-quality with customers and colleagues
- Addressed customers' diverse needs and inquiries and maintained knowledge of current products, prices, and availability to ensure quality customer service
- Increased credit and loyalty program enrollment
Education
High School Diploma -
Niles North High School
Skokie, IL05.2013
Certification
SAFE Mortgage Loan Originator Test
Nationwide Mortgage Licensing System and Registry
(NMLS) ID 2182139
Languages
Aramaic
French
Timeline
Credit Assistance Specialist
Bank of America
01.2023 - Current
Mortgage Loan Officer
Rocket Mortgage
07.2021 - 05.2022
Owner/Operator
Auto Elite Towing LLC
09.2019 - 12.2022
Major Sales Associate
Costco Wholesale
05.2015 - 05.2017
High School Diploma -
Niles North High School
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