Dennis Doublin
Tuscaloosa,AL
Summary
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
05.2023 - 05.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained average pick rate of 84 to stay above company's standard.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders within 1 hr. time limit.
- Provided product advice to customers to help select most suitable items for individual needs.
- Increased repeat business by building rapport with customers through exceptional service and follow-up communications.
Cashier
Home Depot
03.2020 - 05.2023
- Helped customers complete purchases, locate items and join reward programs totaling over 40 credit applications while employed.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Work closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Host
Old Spaghetti Factory
07.2019 - 01.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Assisted managers with quickly resolving service- and food-related issues
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Documented reservations, alerted servers and managers of large groups and prepared seating
Sales Associate
Sears Hometown & Outlet Stores Inc.
10.2018 - 03.2019
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained as sales associate and provided back-up coverage to provide customers with optimal support.
- Quickly and accurately counted drawers at start and end of each shift.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
- Worked closely with other sales associates to solve problems and handle customer concerns.
Education
Marketing
The University of Alabama
Tuscaloosa, AL12.2024
Skills
- Merchandising expertise
- Online Marketing
- Shipping coordination
- Vendor communication
- Excellent people skills
- Adapt to diverse groups
- Shipment Processing
- Emergency Calls
- Client Relationship Management
- Handling Materials
Timeline
Order Fulfillment Associate
Home Depot
05.2023 - 05.2024
Cashier
Home Depot
03.2020 - 05.2023
Host
Old Spaghetti Factory
07.2019 - 01.2020
Sales Associate
Sears Hometown & Outlet Stores Inc.
10.2018 - 03.2019
Marketing
The University of Alabama