Daisy Martinez

• Accepted, processed and filled orders quickly and accurately.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Educated customers on special pricing opportunities and company offerings.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Operated handheld scanners to track merchandise throughout fulfillment process.
• Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
• Assembled customer orders from stock and staged completed orders on pallets or shelves.
• Called customers to notify them on orders that couldn't' be fulfilled, offered a refund or replacement item if applicable.
• Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.

• Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide store, products and services information.
• Built trusting relationships with customers by making personal connections.
• Sold various products by explaining unique features and educating customers on proper application.
• Organized and moved merchandise for use on sales floor.
• Monitored understock to maintain sufficient quantity of featured product.
• Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Picked online orders in a fast-timely manner, processed customers pick up in store orders, and answered phone calls on any questions of online orders.
• Operated cash register, collected payments, and provided accurate change.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assisted customers in making payments on accounts.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Merchandising Associate

• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Assisted in gathering and moving materials and equipment for assigned displays.
• Printed labels and tags for for-sale merchandise.
• Updated seasonal displays for windows and mannequins to highlight current product lines.
• Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
• Constructed aisle displays and arranged end caps to promote specific products.

• Operated cash register, collected payments, and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts, and provided change.