Dennis Escobar
Chicago,IL
Summary
Responsible individual well-versed in handling various sales-related duties in fast-paced environments. A valued team player willing to coach others in sales techniques. Proven record of strong sales, customer service and problem-solving abilities. Skilled at selling merchandise and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to be hardworking, reliable, and punctual with a team-oriented mentality
Overview
8
8
years of professional experience
Work History
Plumbing Sales Associate
The Home Depot
Chicago, IL
04.2020 - Current
- Assisted customers in plumbing department by answering questions and helping find needed items.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Communicated with customers about service offerings.
- Supervised team of 10+ associates department during manager's absence.
- Oversaw department schedule, projects and quality standards.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Loss Prevention Officer
The Homedepot
Chicago, IL
04.2018 - 04.2020
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Collaborated with store personnel on the execution of security plans during special events.
- Implemented both individual and group training for executive and loss prevention personnel.
- Adhered strictly to all company policies related to Loss Prevention operations.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Analyzed video surveillance footage to identify potential criminal activity.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
Assistant Store Manager
Ace Hardware
Chicago, IL
03.2016 - 04.2018
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
High School Diploma -
Major Hector P. Garcia M.D. High School
Chicago, IL4 2015
Skills
- Bilingual in Spanish
- Sales Documentation
- Conflict Resolution Techniques
- Pipeline Management
- Asset Protection
- Policy Enforcement
- Operations Oversight
- Stock Management
- Store Organization
- Issue Resolution
- Attention to Detail
- Scheduling Coordination
References
References available upon request.
Timeline
Plumbing Sales Associate
The Home Depot
04.2020 - Current
Loss Prevention Officer
The Homedepot
04.2018 - 04.2020
Assistant Store Manager
Ace Hardware
03.2016 - 04.2018
High School Diploma -
Major Hector P. Garcia M.D. High School