DENNIS FITZGERALD
HAMPTON,VA
Summary
Accomplished professional with several years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.
Overview
5
5
years of professional experience
Work History
Information Technology Specialist
Native American Technology Corporation
Suffo, VA
08.2019 - 03.2024
- Serves as a government contractor in support of the Joint Knowledge Online Help Desk.
- Document best practices and recommend procedural modification to reduce user problems a dn improve application effectiveness and gain efficiencies.
- Serves as a subject matter (SME) to analyze and isolate the cause of the problem and provide users assistance.
- Streamlined the ticket tracker resulting in 95% increase i accuracy and report submission.
- Manged and consolidated the schedules of project team members, resulting in timely task completion.
Education
Associate of Science - Business Administration
Fayetteville Technical Community College
Fayetteville, NC05-1988
Skills
- RightNow Ticketing System
- VMWare
- Requirement Management System
- MS Suite
- Photoshop CS2 and Xara
- Security Protocols
- Java Script1
- Tier I & II
Affiliations
- Peninsula Youth Football Association Coordinator of Football Officials
Timeline
Information Technology Specialist
Native American Technology Corporation
08.2019 - 03.2024
Associate of Science - Business Administration
Fayetteville Technical Community College
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