Jillian Wagner
Bozrah
Summary
I have been working in Information Technology for 5 years. I have used many types of technologies and am well versed with Microsoft office products, Slack, Teams, Zoom etc., to AD Manage Engine, AS-400, Simple MDM, AC2, JIRA, and Citrix Director to name a few. I have also created email campaigns for our business using Constant Contact, an email service to reach and pinpoint our business audiences, ran and managed social media accounts, as well as created content ideas for other businesses I worked for prior as well. I have received near perfect performance reviews in the two years of working at this company due to my hard work, dedication to client, and time flexibility, having a true passion for being an asset for any company that I work for. I have had two incredible bosses at my last two companies who have truly enriched my love for this career, and drive for exceeding results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
INFORMATION TECHNOLOGY SPECIALIST
AXS
06.2022 - Current
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Participated in after-hours on-call rotation for critical support needs for the business and venue clientele, as well as regular travel around the country for venue/clientele support.
- Mentored other techs and support professionals to provide professional development and skill enhancement.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support and company needs.
- Assisted with onboarding account creation and hardware deployment when needed
- Significant knowledge in being able to deploy, install, and ensure smooth transition for all of our software applications on both Windows and Mac.
INFORMATION TECHNOLOGY ANALYST
NLC Insurance Companies
08.2020 - 06.2022
- Proficient in the usage of AD Manage Engine, Slack communications, AS-400, Microsoft tools and services, simple MDM, JIRA, and AC2.
- Provided technical support and troubleshooting for software and hardware issues as well as in house employee troubleshooting.
- Performed system upgrades and migrations to ensure optimal performance of operations.
- Participated in IT projects to improve infrastructure and streamline operations within a timely manner.
- Using AS-400 systems to create batch jobs for financial matters such as printing checks for claim reimbursement.
- Using command prompt for troubleshooting, installing, and resolving hardware/software.
- Assisting with software installations for our finance dept and providing training services for QuickBooks.
- Using a helpdesk ticketing system to track, escalate, and document client and internal hardware and software issues.
MEDICAL RECEPTIONIST
Genesis Healthcare
04.2020 - 08.2020
- Following PPE Guidelines and ensuring following proper guidelines of HIPPA for patient documentation and care.
- Using scheduling software for appointment/care visits of internal clients.
- Filing and documentation of all medical records/visits.
Education
HIGH SCHOOL DIPLOMA -
Norwich Free Academy
Norwich, CT06.2017
Skills
- Network and Technical Support
- Customer Focus and Orientation
- Employee Training
- Analyzing Data
- Troubleshooting
- Resolving Network Connectivity Issues
- Installing Operating Systems
- Configuring Software Applications
- AD Manage Engine
- Slack
- AS-400
- Microsoft Tools and Services
- MDM
- JIRA
- AC2
- Technical Support
- System Upgrades
- Migrations
- Infrastructure Improvement
- Command Prompt
- Helpdesk Ticketing System
- Scheduling Software
- Filing and Documentation
- Hardware installations
- IT compliance
- Software updates
- IT vendor management
- Device configuration
- Annual plan reviewNetwork and Technical Support
- Customer Focus and Orientation
- Employee Training
- Analyzing Data
- Troubleshooting
- Resolving Network Connectivity Issues
- Installing and Configuring Operating Systems
- Software Applications
- AD Manage Engine
- Slack
- AS-400
- Microsoft Tools and Services
- MDM
- JIRA
- AC2
- Technical Support
- System Upgrades
- Migrations
- IT Projects
- Infrastructure Improvement
- Command Prompt
- Helpdesk Ticketing System
- PPE Guidelines
- HIPAA Compliance
- Scheduling Software
- Filing and Documentation
Certification
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA). (Currently studying for my renewal.)
Timeline
INFORMATION TECHNOLOGY SPECIALIST
AXS
06.2022 - Current
INFORMATION TECHNOLOGY ANALYST
NLC Insurance Companies
08.2020 - 06.2022
MEDICAL RECEPTIONIST
Genesis Healthcare
04.2020 - 08.2020
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA). (Currently studying for my renewal.)
HIGH SCHOOL DIPLOMA -
Norwich Free Academy
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