Lamar Taylor
Fayetteville
Summary
Experienced IT professional with 6+ years in system administration, desktop support, and network maintenance. Proficient in managing Windows Server environments, Active Directory, endpoint protection, and virtualization technologies. Skilled in diagnosing and resolving hardware/software issues, managing user accounts, and ensuring secure, high-performance systems. Seeking System Administrator role to apply strong troubleshooting abilities, security awareness, and infrastructure management expertise.
Overview
9
9
years of professional experience
Work History
Information Technology Specialist
NorthWest Arkansas Community College
01.2025 - 06.2025
- Provided technical support to end-users for hardware and software issues, ensuring minimal downtime.
- Performed regular system backups and disaster recovery procedures to maintain business continuity.
- Upgraded hardware components such as RAM, hard drives, and processors to improve system performance.
- Administered Active Directory services, including user account management and group policy implementation.
- Deployed antivirus software across the network to safeguard against malware infections.
- Managed inventory of IT assets, keeping accurate records of computers, laptops, servers, and printers.
- Performed regular system updates and patches to ensure optimal performance and security.
- Configured and supported VoIP phone systems for internal communication needs.
- Provided remote support using remote desktop tools and VPNs to resolve technical issues.
Computer Technician
Mercy hospital
01.2022 - 04.2022
- Kept computers updated with current patches to maintain system security.
- Updated, installed, and configured hardware, software, and drivers to maximize system functionality.
- Troubleshot and resolved issues with customer PCs and laptops, improving user satisfaction.
Computer Technician
Hewlett Packard Enterprise | HPE
05.2021 - 12.2021
- Installed, configured, and maintained computer hardware, including PCs, laptops, printers, and peripherals.
- Troubleshot and diagnosed hardware problems, such as component failures or connectivity issues.
- Performed repairs and replacements of faulty hardware components to restore system functionality.
- Upgraded and maintained existing hardware to extend equipment lifespan.
- Provided technical support for software issues, including installation, configuration, and updates.
Fueler
United States Army
04.2016 - 03.2021
- Received, stored, and issued petroleum products, ensuring proper handling and accurate accounting.
- Fueled and maintained vehicles and equipment, supporting daily operations.
- Ensured safety and compliance with all handling protocols and environmental regulations.
- Maintained records and inventory for fuel and sensitive items such as laptops and radios.
- Trained staff on software, enabling 100% of soldiers to navigate and use the system successfully.
- Issued passes and resolved issues for 150 visitors daily, supporting base access and security.
Education
Bachelor's degree - Information Technology
Colorado Technical University
Online10.2024
Skills
- Microsoft Office
- Technical Support (Less than 1 year)
- Network Support (TCP/IP, DHCP, DNS) (Less than 1 year)
- Microsoft Outlook
- Driving
- Remote Technical Support (Less than 1 year)
- VMWare & Virtualization (Less than 1 year)
- Hardware and Software Troubleshooting (Less than 1 year)
- Stocking
- Cashiering
- Organizational skills
- Microsoft Office Suite (including PowerPoint, Outlook, SharePoint) (Less than 1 year)
- Leadership
- Maintenance
- Communication skills
- Mobile Device Support (Less than 1 year)
- Administrative experience
- Customer service
- Active Directory Administration (Less than 1 year)
- Firewall Configuration (Less than 1 year)
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- IT risk management
- Network administration
- Device configuration
- Software development
- Excellent interpersonal skills
- Software updates
- Mobile application development
- Advanced computer proficiency
- Hardware installations
- Document management
- IT asset management
- Operations management
- IT compliance
- Confidential data management
- DevOps principles
- Virtualization technologies
Timeline
Information Technology Specialist
NorthWest Arkansas Community College
01.2025 - 06.2025
Computer Technician
Mercy hospital
01.2022 - 04.2022
Computer Technician
Hewlett Packard Enterprise | HPE
05.2021 - 12.2021
Fueler
United States Army
04.2016 - 03.2021
Bachelor's degree - Information Technology
Colorado Technical University
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