Steven Brevett
Bloomington,US
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 9 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
SSI Super Systems Inc
02.2024 - 08.2024
- Configured hardware, devices, and software to set up work stations for employees
- Managed hardware and software inventory, ensuring timely updates and replacements as needed
- Resolved issues and escalated problems with knowledgeable support and quality service.
Customer Service Representative
Hertz
02.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
PC Support Specialist Senior
Enterprise Solutions and Management
06.2021 - 02.2023
- Assist customers and analyze computer software, hardware, and devices
- Provide support for all IT issues and will work with available resources to deliver effective solutions, break/fix and problem resolutions.
- Ability to collaborate effectively with teams and communicate complex technical concepts clearly.
Information Technology Specialist
Eliassen Group
08.2020 - 06.2021
- Managed all on site installation, repair, maintenance and test tasks.
- Ensure the platform's performance, security, and scalability.
- Excellent problem-solving skills and attention to detail.
Information Technology Consultant
Cloud Tech R US
04.2013 - 08.2020
- Completed multiple projects with major banks, pharmacies, and retailers
- Troubleshooted multiple network, server, end user problems
- Reimage, config, and migrate to resolve issues on sites.
Education
Bachelor of Science - BS - Cybersecurity and Information Assurance
Western Governors University
01.2022
Associate of Science (A.S.) - Information Technology Systems Specialist
Broward College
01.2017
High School Diploma -
Coral Springs High School
01.2014
Skills
- Network Administration
- Office 365
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Troubleshooting
- Sales
- Technical Support
- Software Installation
- Wireless Networking
Certification
- A+ - CompTIA
- CompTIA Network+ - CompTIA,
- Cybersecurity Analyst (CySA+) - CompTIA
- Security+ - CompTIA,
Timeline
Information Technology Specialist
SSI Super Systems Inc
02.2024 - 08.2024
Customer Service Representative
Hertz
02.2022 - 02.2023
PC Support Specialist Senior
Enterprise Solutions and Management
06.2021 - 02.2023
Information Technology Specialist
Eliassen Group
08.2020 - 06.2021
Information Technology Consultant
Cloud Tech R US
04.2013 - 08.2020
Bachelor of Science - BS - Cybersecurity and Information Assurance
Western Governors University
Associate of Science (A.S.) - Information Technology Systems Specialist
Broward College
High School Diploma -
Coral Springs High School
- A+ - CompTIA
- CompTIA Network+ - CompTIA,
- Cybersecurity Analyst (CySA+) - CompTIA
- Security+ - CompTIA,
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