Adam Carcasson
Bloomington
Summary
Technology-inclined support specialist possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Information Technology Support Specialist
Green Top Grocery
03.2024 - Current
- Maintained operational systems by proactively identifying potential weaknesses in the existing infrastructure.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Stayed current on industry trends to provide valuable insights on emerging technologies that could benefit the organization's operations or strategy.
- Repaired and maintained hardware equipment including servers, laptops and printers.
Real Estate Assistant
REMAX Rising
01.2021 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Assisted clients in home staging and overall preparation for real estate marketing.
- Identified and recommended changes to existing information technology infrastructure to improve accuracy, efficiency, and quality service.
- Maintained office wifi functionality for improved speed and reliability.
Education
Bachelor of Arts - Computer Graphics
CG Spectrum Institute
Collingwood VIC, Australia05-2028
High School Diploma -
Normal Community West High School
Normal, IL05-2022
Skills
- Hardware installation
- Problem-solving
- Teamwork and collaboration
- Backup management
- Routine Server Upkeep
- Customer service
- Decision-making
- Hardware troubleshooting
Timeline
Information Technology Support Specialist
Green Top Grocery
03.2024 - Current
Real Estate Assistant
REMAX Rising
01.2021 - Current
Bachelor of Arts - Computer Graphics
CG Spectrum Institute
High School Diploma -
Normal Community West High School
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