Benjamin Prentice
Mount Enterprise
Summary
Insightful Information Technology Technician with 5 years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
Peltier Enterprise
03.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
IT Manager
God Said Ministries
03.2023 - 03.2024
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Implemented and maintained technology and software budget.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Information Technology Support Specialist
Peltier Enterprise
07.2020 - 03.2023
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Information Technology
American Public University
Charles Town, WV06-2024
Skills
- Data recovery
- Hardware installation
- Security improvements
- Help desk support
- Network administration
- Remote support
- End-user training
- Incident management
- Server maintenance
- Hardware diagnostics
- Desktop support
- Network diagnostics
Certification
- CompTia ITF+ Certified
Timeline
Information Technology Support Specialist
Peltier Enterprise
03.2024 - Current
IT Manager
God Said Ministries
03.2023 - 03.2024
Information Technology Support Specialist
Peltier Enterprise
07.2020 - 03.2023
Bachelor of Science - Information Technology
American Public University
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