Dennis Flores

• Sold new and pre-owned vehicles, regularly achieving top-tier monthly sales.

• Guided customers through financing, trade-ins, approvals, and delivery process.

• Built a strong referral network using consistent social media marketing and bilingual outreach.

• Created high-performing ads, short-form video content, and bilingual sales posts.

• Maintained detailed product knowledge of Honda lineup and competitors.

• Provided exceptional customer experience leading to repeat business and customer loyalty.

• Promoted from Car Agent to Manager of the airport location.

• Oversaw daily operations, fleet management, scheduling, and customer service standards.

• Trained and supervised a team, ensuring sales goals and customer satisfaction metrics were consistently met.

• Managed corporate rentals, insurance partners, and airport traffic demands.

• Handled financial reporting, inventory control, and profit/loss awareness.

• Left position due to COVID-19 downsizing during the 2020 pandemic.

• Led team of associates to achieve sales goals through effective training and mentoring.
• Developed and implemented customer service protocols, improving client satisfaction ratings.
• Coordinated staff scheduling to optimize labor costs while maintaining operational efficiency.