Dennis Fox
San Marcos,CA
Summary
Dedicated PBX Hotel Operator with a strong focus on guest relations and effective communication. Committed to enhancing guest experiences through exceptional service and efficient call routing.
Overview
18
18
years of professional experience
Work History
PBX Hotel Operator
Evans Hotels
San Diego, CA
04.2008 - 06.2026
- Operated multi-line PBX system to efficiently manage incoming and outgoing calls.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated communication between various hotel departments to ensure seamless operations.
- Trained new operators on PBX systems and standard operating procedures to enhance team performance.
- Assisted with special requests, ensuring guests received personalized attention throughout their stay.
- Maintained accurate logs of communications to support effective reporting and operational review processes.
- Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
- Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CASkills
- Empathy and patience
- Guest relations
- Call routing
- Reservation management
Timeline
PBX Hotel Operator
Evans Hotels
04.2008 - 06.2026
High School Diploma -
El Rancho High School