Hi, I’m
Patrice Ray
Las Vegas,NV
Summary
Driven and adaptable, I enhanced guest satisfaction and streamlined operations at Palace Station Hotel & Casino as a PBX Hotel Operator. Leveraging hotel software knowledge and exceptional empathy, I excelled in multitasking and problem-solving, significantly improving departmental efficiency. My proactive approach and ability to quickly adapt to new technologies underscore my commitment to excellence in guest relations and operational improvements.
Overview
28
years of professional experience
Work History
Palace Station Hotel & Casino
PBX Hotel Operator
06.1996 - Current
Job overview
- Proactively identified opportunities for process improvements within the PBX department, resulting in more streamlined workflows.
- Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
Education
Los Angeles City CollegeLos Angeles, CA
None from Nursing
John C Fremont High School Los Angeles, CA
High School Diploma from Nursing
06.1979
Skills
- Hotel software knowledge
- Empathy and patience
- Guest Relations
- Call Routing
- Excellent Phone Demeanor
- Switchboard Operation
- Computer Skills
- Clear Communication
- Typing Skills
- Greeting customers
- Flexible Schedule
- Professional Communication
- Telephone reception
- Information assistance
- Paging Systems
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Self Motivation
Timeline
PBX Hotel Operator
Palace Station Hotel & Casino
06.1996 - Current
Los Angeles City College
None from Nursing
John C Fremont High School
High School Diploma from Nursing