Dennis Franks
Anchorage
Summary
Dynamic inventory management professional with extensive experience at the State of Alaska, excelling in equipment procurement and supply chain logistics. Proven track record in optimizing workload scheduling and enhancing operational efficiency. Adept at database administration and committed to delivering exceptional customer service while managing multi-million dollar assets.
Overview
38
38
years of professional experience
Work History
Stock & Parts Services IV
State of Alaska
02.2022 - Current
- As the Stock & Parts IV for the Alaska Military Youth Academy (AMYA), I am responsible for the inventory, ordering, repairing and disposal of over $4 million dollars in State equipment, roughly 3000 pieces.
- Further I am responsible for the ordering, receiving, stocking, issuing of a warehouse that holds over 8000-line items, valued at over $7 million dollars.
- I issue items to cadets and staff daily and perform Over the Counter (OC) database entries in the Integrated Resource Information System (IRIS).
- Other IRIS transactions also consist of Purchase Orders (PO), Delivery Orders (DO), Fixed Asset Dispositions (FD), Fixed Asset Transfers (FT), as well as many more.
- The Stock & Parts IV also procures, receives, accounts for, stores, distributes, and disposes of conventional and/or specialized supplies, equipment, parts, tools, materials, and services necessary to support organizational line functions.
- I have created an on campus 'store' that allows all cadets to shop for items they require on a daily basis.
- Maintaining a store and warehouse with only two personnel takes a great deal of maintaining priorities and flexibility.
- I perform these task with great emphasis on customer service.
- I serve as the onsite authority for a warehouse facility, supply center, parts depot, and/or maintenance shop for the entire AMYA campus.
- Incumbents exercise a wide latitude of responsibility in coordinating and directing the operations of the facility, supply center, parts depot, and/or maintenance shop; performing the most advanced work; and formally directing a group of other warehouse staff by prioritizing and assigning work, directing, and reviewing tasks, setting schedules, determining methods and procedures, providing training and instruction, and evaluating and approving work.
- Examples of Duties – Review, establish, and analyze work schedules; prioritize and plan work assignments considering the vehicles and/or equipment involved, availability of staff and equipment, deadlines, and other considerations; spot check work operations; review completed work, as needed, to ensure accuracy standards are met; and conduct performance evaluations.
- Coordinate resolution of disciplinary and other personnel issues with appropriate management staff.
- Train staff on all appropriate management information systems and/or databases equipment management system and facilitate their acquisition of mandatory procurement certifications.
- Regularly review the operations and procedures of the warehouse facility, supply center, parts depot, and/or maintenance shop to ensure the continued ability to provide timely and efficient maintenance support.
- Assist with and coordinate development of needed policy and procedure changes with appropriate management staff.
- Monitor inventory levels to ensure levels meet the needs of the organization and operations can continue without interruption.
- Coordinate and develop with organizational staff if stocking fall outside of established guidelines.
- Schedule annual stock inventories, review discrepancies, and research anomalies prior to the end of the inventory count periods.
- Monitor appropriate stock and supply budgets and coding of invoices for accuracy and ensure parts returns are promptly credited to the right accounts.
- Currently I operate a manual pallet jack and electric forklift/pallet jack.
- I also maintain 2 State vehicles.
Production Controller (Aircraft)
Federal Government
11.2019 - 01.2022
- F22/F119 Base Engine Manager.
- Develops unprogrammed workload schedules, monitor work progress, provide material management support for repair, overhaul, manufacture, and/or modification of equipment and/or parts requiring special handling, serves as the Propulsion Systems F119 Time Compliance Technical Order (TCTO/Life Limit Monitor, coordinates transportation of all uninstalled engines and inputs data into Integral Engine Data Systems.
- Follow and uphold all safety regulations, safety policies and safety procedures.
- Give briefings to base leadership on the status of 123 F22 aircraft engines on a daily, weekly, monthly, quarterly and yearly status'.
- Uphold all EEO regulations and policies.
- Read, interpret, and apply applicable reference material, such as supply regulations, manuals, catalogs, records, orders, etc., to accomplish tasks and resolve complex supply problems.
- Plan unprogrammed workloads; schedule and balance planned and unplanned workloads; and maintain production schedules for complex items utilizing multiple process production methods and procedures.
- Govern supply regulations, procedures, instructions, functions, operations, program requirements, and work methods.
Central Issue Facility
CIF
05.2019 - 11.2019
- Maintain Army personnel equipment.
- Issue equipment used by Army personnel to perform their job duties on a daily basis.
- Receive Army personnel’s equipment upon Permanent Change of Station (PCS) as well retirement, chapter or Estimated Service Time (EST).
- Perform receiving duties for incoming freight.
- Perform shipping duties for outgoing freight.
- Maintain CIF internet-based Installation Support Modules (ISM), which holds are Army personnel’s clothing records.
- Verifies shipments by checking shipping documents.
- Matches specific item identification by name, stock number, letter, code, quantity, or unit of issue on containers.
- Transports materials from receiving areas to storage.
- Stores, stacks, palletizes, and/or rotates items considering their use, size, shape, quantity, and special handling requirements.
- Applies material handling techniques in storing items providing for easy retrieval, convenience in handling, protection from damage, and ease of movement.
- Selects and assembles items based on priority, type of material, mode of transportation, destination, and type of transaction.
- Operates fork lift trucks and automated material handling and identification equipment to include mobile: stock selectors and electromechanical automated equipment, such as high-rise automated storage and retrieval vehicles to move, stack and unstack, load and unload, bin, and position material.
- Drives one or more types of trucks such as pickup, panel, and flatbed trucks, which typically have a gross vehicle weight of 10,000 pounds or less, on public roads at highway speeds.
- Maintains records and documents actions.
DFAS/DMPO
09.2018 - 05.2019
- Receive and post documents to accounting/budget systems.
- Maintain files and prepare financial reports.
- Review contracts, invoices and receive reports.
- Maintain a professional office atmosphere.
- Coding service members finance records to include updating entitlements, pay allowances, leave balances, rank, state residency records, dependent entitlements and all other pay related items.
- Utilize Web DMO, DJMS and other job specific programs.
- Accounting and Finance Office
Material Handler Tech
ASCI
06.2016 - 08.2018
- Worked in a safe manner, taking the initiative to correct unsafe acts and conditions.
- Maintained a high level of professionalism when interacting with the various stakeholders and vendors, ensuring every task is approached with a customer service attitude.
- Performed visual inspection of material during receipt, ensuring any Overages, Shortages, Damages or Discrepancies (OSD&D) are captured, reported and dispositioned through to competition.
- Responsible for the safe and efficient receiving, handling, issuing, inventory and shipping of warehouse materials and containers.
- Processed over $250,000 of material on a daily basis.
- Operate forklifts and pallet jacks, electric and manual.
- Extensive knowledge of Systems, Applications, and Products (SAP) MM Inventory Management System (supply chain management tracking system).
- (Advanced Supply Chain International) BP Contractor
In-Arena Game Day Director
Alaska Aces
Anchorage
01.2007 - 12.2015
- Supervisor of 8 Production crew members.
- Human Resources Manager for Production Crew.
- Maintain employee’s time cards and personnel files.
- Responsible for pre-season training, to include; operation of arena spot lights, operation of American Flag pulley system, operation of in-arena air horn system, operation and maintenance of CO2 t-shirt shooting cannons and operation of two-way radio equipment.
- Develop game day personnel assignment sheet for Production Crew.
- Responsible for the set up, operation and teardown of wireless communications system and interface sound system with arena’s sound system equipment.
- Post 50 sponsor banners throughout arena.
- Researches and procures all equipment parts for C02 cannon, two-way radios, wireless communication system as well as basic office supplies.
- Ensures all Game Day Memos are posted on the East Coast Hockey League (ECHL) Officials dressing room, ECHL Off-Ice Officials table, home team dressing room, opposing team’s dressing room, opposing team’s radio announcer, in-arena announcer table and Alaska Aces/KFQD radio announcer doors/tables, per ECHL rules & regulations.
- Directs opening ceremonies through on-time communications with, In-arena announcer, In-arena DJ, Video Production Crew and On-ice Production Crew personnel.
- Directs intermission activities with On-ice Production Crew personnel, On-ice announcer, DJ and Video Production Crew for video and commercial feeds.
- Directs all in-game commercial, and sponsor feeds with Video Production Crew, DJ and In-arena announcer.
- Conducts briefings with Production Crew and arena staff.
- Performs security duties and customer service duties within the arena.
- Handle customer complaints & questions during games.
- Performs electrical repairs as needed.
- Performs all repairs on communication equipment.
Area Manager – Downtown Office
Diamond Parking Services
Anchorage
05.2015 - 10.2015
- Oversee daily activities of associates to maximize scheduling and real-time utilization of human resources, including hiring retention, professional development and termination, as well as adjustments, transfers, promotions, while fostering a cooperative working environment to maximize morale, productivity, and efficiency/effectiveness.
- In charge of a $500,000 annual budget.
- Properly train associates in customer service, operational procedures, time cards competition and on-the-job safety.
- Document associate corrective actions (including progressive discipline) taken to improve associate performance.
- Maintain a courteous and professional working relationship with all customers, vendors, company subordinates, co-workers, supervisors and managers.
- Provide input for future process improvements.
- Participate in daily, weekly, monthly and/or annual planning processes.
- Create, implement and maintain strategies for maximizing profitability.
- Manage expenses.
- Ensure accounts payables, receivables are processed within the established time parameters.
- Oversee operations, including organizing and implementing operational procedures and policies.
- Manage client relationships and correspondence.
- Budget, forecast and financial analysis.
- Interview, hire, train and discipline employees.
- Provide effective leadership and communicate the vision and goals of the organization.
- Provide the highest levels of customer service.
- Recruit, hire, and train new employees.
- Schedule employees, optimizing resources effectively.
- Track and solve maintenance issues.
- Cash and payroll auditing.
- Ensure all aspects of Health and Safety guidelines are being followed.
- Develop and implement new operational procedures to meet customer feedback.
- Maintain fleet maintenance for 8 shuttle vans, 3 pick-up trucks as well as 4 pieces of snow removal equipment.
Retail Warehouse Manager/Assistant General Manager
Alaska Mill & Feed
Anchorage
05.2012 - 01.2015
- Supervise 20 personnel directly.
- Established store warehouse stocking and receiving procedures.
- Provides personnel work schedules.
- Gives employee reviews.
- Hires & fires employees per company policies.
- Manages store warehouse with estimated value over $900,000.00.
- Provides customer purchase carry outs.
- Ensures warehouse supplies are stocked.
- Ensure all personnel follow company policies & procedures.
- Forklift certified & forklift certifier.
- Receives store/warehouse orders for stocking and storage.
- Interact with customers and perform excellent customer service.
- Provide feedback to supervisor’s regarding customer complaints, questions or ideas.
- Operate forklift daily.
- Operate cardboard bundler.
- Operate pallet jack.
- Operate cash register.
- Handle customer service complaints.
- Handle customer product requests.
- Maintain fleet maintenance for 12 forklifts, 1 van and 6 pieces of snow removal equipment to include 2 skid steer tractors.
- Perform maintenance, as needed, on company vehicles in order to maintain safe operating vehicles.
General Manager / Human Resources Manager / Safety Manager / HazCom Manager / Retail Manager
Alaska Stock Images
Anchorage
02.2011 - 05.2012
- Managed over $800,000.00 budget.
- Oversaw all office functions – ensured supplies are maintained and procured, ensured postal machine had adequate funding, reviewed and maintained employee work schedules, handled all aspects of payroll (timesheet keeping, payroll submission), handled all aspects of accounts receivables (ensured all client statements are mailed each month, received all client payments), trains new employees on company standards, company safety manager, company human resources manager, manager for all copyright infringements, wrote company procedures.
- Processed copyright infringement cases (on average 95 per month).
- Negotiated copyright infringement license fees.
- Worked closely with in-state and out of state attorney on infringement cases (background on all illegal uses of company images).
- Maintained office phone system.
- Performed general building maintenance to include changing lights, minor maintenance (plumbing, painting & drywall), ensured parking lot is cleaned in winter.
Maintenance Training Coordinator
Peninsula Airways
Anchorage
07.2009 - 10.2010
- Train new hire mechanics, mechanic helpers and aircraft detailers in Hazmat, Hazcom, Ground service equipment (air start carts, deice trucks, tow vehicles), Company procedures, FAA procedures, respirator, forklift, man lift, overhead hoists/cranes and general job duty requirements.
- Developed and maintained Company training database to track all Company maintenance personnel (95 total).
- Database tracks completed training and upcoming training for all current and previous employed Company maintenance employees.
- Built and maintained all maintenance department personnel’s training records.
- Revamped 30 page Maintenance Training Coordinator’s training manual into over 500 page manual to fall in line with all FAA training requirements.
- Schedules maintenance employee’s for initial and annual respirator training with local medical company.
- Conducts research on outside companies for maintenance training opportunities.
- Conducts contracts with outside companies and schedules training for all Company mechanics.
- Conducts 80 different aircraft system courses for Company maintenance personnel covering SAAB 340, Metro 227, Cessna C208, Piper PA31, Piper PA-32 and Grumman G-21 Goose aircraft.
- Certified Instructor for Cessna C-208 simulator located at UAA Aviation Maintenance complex.
- Certified Fork lift instructor.
- Certified Man lift instructor.
- Certified respirator instructor.
- Certified Anchorage International Airport airfield vehicle operator.
- Developed and maintained computer based training for all maintenance personnel.
- Developed Company engine run certification written tests for all Company aircraft.
- Requisitions maintenance department training section supplies and equipment need to perform duties.
- Writes and routes all maintenance department training section expenditure justification requirements for outside company training.
- Files and maintains employee training records.
- Established training requirements for annual recurrent Company training for all Company maintenance personnel.
- Conducted in-house audit inspections on various Company departments.
- Conducted in-house OSHA inspections.
- Respirator Program Manager
Aerospace Propulsion Craftsman / Lead Engine Mechanic / Safety Manager / Training Manager / Engine Manager / Lead Engine Trainer / Borescope Certifier / Engine Run Certifier / Non-Commissioned Officer I Charge (NCOIC) of Small Gas Engine Repair Section / NCOIC Engine Shipping/Receiving Section / NCOIC Test Cell Section / NCOIC Flight line Section / NCOIC Support Section / Tool Room Supervisor / Parts Control Supervisor / Web Designer / Quality Assurance Inspector / Jet Engine Intermediate Maintenance Swing Shift Supervisor / Jet Engine Intermediate Maintenance (JEIM) Day Shift Supervisor / Test Cell Supervisor / Operator / NCOIC Support Section, Lead Technician (Engine Mechanics), Assistant NCOIC Support Section, Assistant Quality Assurance Inspector, Technical Order NCOIC, Hazardous Materials NCOIC / Bench Stock Monitor, Technical Order Monitor, Dock Chief, Assistant Dock Chief / Aircraft Refurbishment Mechanic, Aircraft Wash Rack Specialist
United States Air Force
06.1988 - 07.2009
- Read and interpret electrical, hydraulic, fuel, air and other system schematics.
- Remove, repair and install aircraft system components.
- Troubleshoot aircraft systems.
- Operate aircraft systems.
- Operate aircraft engines.
- Operate engine test cell facilities.
- Train inexperienced personnel on aircraft systems, Air Force regulations, FAA regulations and other pertinent regulations.
- Maintain training program for over 300 personnel.
- Maintain squadron safety program for over 350 personnel.
- Maintain parts section with over $4 million in assets.
- Maintain equipment section with over $8 million in assets.
- Maintain parts control section valued at over $15 million in assets.
- Established and maintained first hazardous materials collection point on Elmendorf AFB.
- Established procedures for hazardous materials/waste program valued at over $1.5 million.
- Established and maintained HazCom program.
- Trained and certified over 200 personnel on proper techniques on borescope equipment valued at over $1.5 million.
- Maintain technical order library of over 2500 manuals.
- Established and maintained web based technical order library of over 1500 manuals.
- Performed maintenance on A6, A7, A10, AWACS, C5, C9, C130, C141, C17, DC8, DC9, DC10, F4, F15, F16, F22, KC10, KC135, L10LL, L100, T37, T38, T39, 707, 727, 737, 747, 757, 767, U2, aircraft.
- Responsible for enroute maintenance of Russian cargo aircraft.
- Only mechanic in Squadron to perform maintenance engine runs on Russian aircraft.
- Coordinate maintenance, fuel and cargo movements on Russian transit aircraft.
- Perform sheet metal repair.
- Operate 5k-30k forklifts, cranes, overhead hoists, aircraft tow vehicles, aircraft loaders and warehouse tugs, deice trucks, calvars, condors.
- Certifier of mobile electric STAK storage system.
- Repair and maintain vehicles to include trucks, passenger vans, cars, calavar lifts, aircraft tow vehicles which included general servicing, tires and brakes.
- Repaired and maintain vehicle servicing equipment as needed.
- Fleet maintenance – maintained log for scheduled maintenance on over 25 vehicles, from trucks, vans, to aircraft tow vehicles and high reach equipment.
- Ensured all vehicle received scheduled maintenance on time.
- Performed unscheduled maintenance tasks as needed or sought out maintenance.
- Tracked maintenance on 100 pieces of aircraft servicing equipment – performed, scheduled and logged maintenance records.
Education
BS - Business Administration, Project Management
Southern New Hampshire University
01-2024
Project Management Associate Degree - Project Management
University of Alaska - Anchorage
Anchorage, AK01.2010
High School Diploma -
Crosby-Ironton High School
Crosby, MN01.1987
Aerospace Propulsion Craftsman Jet Engine Course - Jet Engine Maintenance, Air Force Technical Order System, Airman Leadership Course, NCO Professional Leadership Course, Aerospace Propulsion Jet Engine Craftsman Course
Community College of the Air Force
Elmendorf AFB, AKSkills
- Inventory management and material handling
- Equipment procurement
- Database administration
- Workload scheduling
- Supply chain logistics
References
- Deborah Morton, Recruiting, Placement, Mentoring (RPM), Job Skills/VoTech Supervisor Staff Program Trainer, DMVA / AMYA, 907-428-7337, Deborah.morton@alaska.gov
- Adihel Wright, AMYA Principal, DMVA / AMYA, 907-903-8549, Adihel.wright@alaska.gov
- Dr. Ruddy Taylor, AMYA Counselor, DMVA / AMYA, 907-428-7349, Ruddy.taylor@alaska.gov
- Doug Philp, Manager, Bob’s Services, 907-205-1179, dphilp@bobservices.com
Timeline
Stock & Parts Services IV
State of Alaska
02.2022 - Current
Production Controller (Aircraft)
Federal Government
11.2019 - 01.2022
Central Issue Facility
CIF
05.2019 - 11.2019
DFAS/DMPO
09.2018 - 05.2019
Material Handler Tech
ASCI
06.2016 - 08.2018
Area Manager – Downtown Office
Diamond Parking Services
05.2015 - 10.2015
Retail Warehouse Manager/Assistant General Manager
Alaska Mill & Feed
05.2012 - 01.2015
General Manager / Human Resources Manager / Safety Manager / HazCom Manager / Retail Manager
Alaska Stock Images
02.2011 - 05.2012
Maintenance Training Coordinator
Peninsula Airways
07.2009 - 10.2010
In-Arena Game Day Director
Alaska Aces
01.2007 - 12.2015
Aerospace Propulsion Craftsman / Lead Engine Mechanic / Safety Manager / Training Manager / Engine Manager / Lead Engine Trainer / Borescope Certifier / Engine Run Certifier / Non-Commissioned Officer I Charge (NCOIC) of Small Gas Engine Repair Section / NCOIC Engine Shipping/Receiving Section / NCOIC Test Cell Section / NCOIC Flight line Section / NCOIC Support Section / Tool Room Supervisor / Parts Control Supervisor / Web Designer / Quality Assurance Inspector / Jet Engine Intermediate Maintenance Swing Shift Supervisor / Jet Engine Intermediate Maintenance (JEIM) Day Shift Supervisor / Test Cell Supervisor / Operator / NCOIC Support Section, Lead Technician (Engine Mechanics), Assistant NCOIC Support Section, Assistant Quality Assurance Inspector, Technical Order NCOIC, Hazardous Materials NCOIC / Bench Stock Monitor, Technical Order Monitor, Dock Chief, Assistant Dock Chief / Aircraft Refurbishment Mechanic, Aircraft Wash Rack Specialist
United States Air Force
06.1988 - 07.2009
BS - Business Administration, Project Management
Southern New Hampshire University
Project Management Associate Degree - Project Management
University of Alaska - Anchorage
High School Diploma -
Crosby-Ironton High School
Aerospace Propulsion Craftsman Jet Engine Course - Jet Engine Maintenance, Air Force Technical Order System, Airman Leadership Course, NCO Professional Leadership Course, Aerospace Propulsion Jet Engine Craftsman Course
Community College of the Air Force