Jessica Gaston
Silsbee,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
PURCHASING AND PARTS
PATRIOT AIRBOAT CORP
11.2024 - 08.2025
- Managed communication with suppliers regarding returned parts, coordinating return shipments and negotiating credits or refunds when applicable
- Maintained a high level of accuracy in processing returns, minimizing errors and reducing financial impact on the company
- Managed the procurement process for all raw materials, equipment, and supplies needed for production
- Negotiated favorable terms and pricing with suppliers, resulting in cost savings of XX% annually
- Developed and maintained strong relationships with vendors to ensure timely delivery of goods and resolve any issues that arise
- Conducted market research to identify new suppliers and evaluate their capabilities, quality standards, and pricing
- Implemented a vendor evaluation system to assess supplier performance based on criteria such as on-time delivery, product quality, and customer service
- Created purchase orders based on inventory needs while considering lead times, order quantities, and budget constraints
- Monitored inventory levels regularly to prevent stockouts or excess inventory situations
- Participated in contract negotiations with suppliers to secure favorable terms regarding price adjustments, payment terms, warranties etc
- Optimized procurement processes by implementing automation tools such as electronic purchase order systems
- Identified opportunities for cost reduction through alternative sourcing strategies without compromising quality standards
- Ensured compliance with legal requirements related to purchasing activities such as import/export regulations or ethical sourcing policies
- Conducted regular market analysis to stay updated on industry trends, new products, and emerging suppliers
- Investigated opportunities for strategic partnerships with key suppliers to secure long-term supply
- Identified potential risks in the supply chain and developed contingency plans to mitigate disruptions
- Demonstrated proficiency in using procurement software systems (e.g., SAP, Oracle) for purchase order management and reporting purposes
- Investigated opportunities for strategic sourcing partnerships resulting in improved pricing and availability of critical materials
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Performed quality checks on incoming products to ensure they met company standards before stocking them
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
- Responded promptly to customer inquiries regarding product availability or location within the store
- Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise
- Managed and maintained accurate inventory records for multiple warehouses, ensuring proper tracking of stock levels and minimizing discrepancies
- Conducted physical counts of inventory on a regular basis to ensure accuracy of recorded quantities
- Generated comprehensive reports on inventory status, including stock levels, turnover rates, aging analysis, and valuation
- Coordinated with suppliers to resolve any issues related to delivery delays or quality concerns
- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Maintained accurate records of all accounts payable transactions in the accounting system
- Assisted in the preparation of 1099 forms and other tax-related documents for vendors
- Developed and maintained strong relationships with key vendors, resulting in improved communication and issue resolution
- Managed vendor database, ensuring accurate and up-to-date information for efficient payment processing
- Investigated and resolved billing disputes with vendors, ensuring timely resolution of outstanding issues
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Client Advisor/Sales
Doggett bmw
08.2024 - 11.2024
- Built and maintained a strong client base through effective relationship building and exceptional customer service
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume
- Utilized persuasive selling techniques to upsell additional products and services, contributing to an increase in overall revenue
- Developed and implemented innovative marketing strategies to attract new customers and expand market reach
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
- Negotiated pricing terms with customers while maintaining profitability for the dealership
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
- Participated in ongoing product training programs to stay up-to-date on industry trends and advancements
- Collaborated with service department to coordinate timely delivery of sold vehicles while ensuring customer satisfaction throughout the process
- Maintained accurate records of sales activities, including customer interactions, vehicle inventory status, and financial transactions
- Assisted clients in vehicle selection, ensuring alignment with preferences and needs.
- Provided detailed product knowledge to enhance customer experience and satisfaction.
- Managed client inquiries effectively, delivering timely and accurate information on vehicle options.
- Facilitated test drives, showcasing vehicle features and benefits to potential buyers.
- Developed strong relationships with clients, fostering trust and encouraging repeat clients.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
Loaner department/ BDC
BMW Encinitas
- Was in charge of 167 cars in the loaner fleet and twice a week worked BDC.
- Followed safety protocols to maintain a secure working environment.
- Inspected incoming shipments for quality and accuracy prior to loading.
- Collaborated with team members to maintain efficient workflow.
- Maintained clean, orderly work environment free of hazards.
- Assisted in scheduling appointments using CRM software.
- Managed inbound and outbound customer communications effectively.
- Resolved customer inquiries promptly, enhancing overall service quality.
- Documented customer interactions accurately for record-keeping purposes.
- Developed and maintained positive relationships with customers through follow-ups.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
Bartender
Cafe Del Rio
06.2019 - 01.2020
- Prepared and served a variety of beverages, ensuring quality and presentation.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Processed customer payments accurately using POS system.
- Adhered to health and safety regulations to maintain compliance in food handling practices.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Tin barn
03.2019 - 12.2019
- Monitored inventory levels, restocking supplies as needed to minimize shortages.
- Engaged with patrons to create a welcoming atmosphere and build rapport.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Server/Bartender
Chili's
05.2017 - 12.2019
- Provided prompt, friendly service to enhance guest dining experience.
- Managed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu knowledge and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Buffalo Wild Wings
11.2018 - 03.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new team members on menu items and service protocols.
- Managed customer orders efficiently using POS systems for accurate billing.
Sales/ cashier
Lenora and D estate sales
02.2009 - 09.2013
- Managed communication with suppliers regarding returned parts, coordinating return shipments and negotiating credits or refunds when applicable
- Maintained a high level of accuracy in processing returns, minimizing errors and reducing financial impact on the company
- Managed the procurement process for all raw materials, equipment, and supplies needed for production
- Negotiated favorable terms and pricing with suppliers, resulting in cost savings of XX% annually
- Developed and maintained strong relationships with vendors to ensure timely delivery of goods and resolve any issues that arise
- Conducted market research to identify new suppliers and evaluate their capabilities, quality standards, and pricing
- Implemented a vendor evaluation system to assess supplier performance based on criteria such as on-time delivery, product quality, and customer service
- Created purchase orders based on inventory needs while considering lead times, order quantities, and budget constraints
- Monitored inventory levels regularly to prevent stockouts or excess inventory situations
- Participated in contract negotiations with suppliers to secure favorable terms regarding price adjustments, payment terms, warranties etc
- Optimized procurement processes by implementing automation tools such as electronic purchase order systems
- Identified opportunities for cost reduction through alternative sourcing strategies without compromising quality standards
- Ensured compliance with legal requirements related to purchasing activities such as import/export regulations or ethical sourcing policies
- Conducted regular market analysis to stay updated on industry trends, new products, and emerging suppliers
- Investigated opportunities for strategic partnerships with key suppliers to secure long-term supply
- Identified potential risks in the supply chain and developed contingency plans to mitigate disruptions
- Demonstrated proficiency in using procurement software systems (e.g., SAP, Oracle) for purchase order management and reporting purposes
- Investigated opportunities for strategic sourcing partnerships resulting in improved pricing and availability of critical materials
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Performed quality checks on incoming products to ensure they met company standards before stocking them
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
- Responded promptly to customer inquiries regarding product availability or location within the store
- Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise
- Managed and maintained accurate inventory records for multiple warehouses, ensuring proper tracking of stock levels and minimizing discrepancies
- Conducted physical counts of inventory on a regular basis to ensure accuracy of recorded quantities
- Generated comprehensive reports on inventory status, including stock levels, turnover rates, aging analysis, and valuation
- Coordinated with suppliers to resolve any issues related to delivery delays or quality concerns
- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Maintained accurate records of all accounts payable transactions in the accounting system
- Assisted in the preparation of 1099 forms and other tax-related documents for vendors
- Developed and maintained strong relationships with key vendors, resulting in improved communication and issue resolution
- Managed vendor database, ensuring accurate and up-to-date information for efficient payment processing
- Investigated and resolved billing disputes with vendors, ensuring timely resolution of outstanding issues
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Lumberton High School
Lumberton, TX12-2010
Skills
Warehouse safety
Certification
- CNP - Certified Notary Public
- Osha 30 Certification
- Twic Card
Timeline
PURCHASING AND PARTS
PATRIOT AIRBOAT CORP
11.2024 - 08.2025
Client Advisor/Sales
Doggett bmw
08.2024 - 11.2024
Bartender
Cafe Del Rio
06.2019 - 01.2020
Bartender
Tin barn
03.2019 - 12.2019
Server
Buffalo Wild Wings
11.2018 - 03.2019
Server/Bartender
Chili's
05.2017 - 12.2019
Sales/ cashier
Lenora and D estate sales
02.2009 - 09.2013
Loaner department/ BDC
BMW Encinitas
High School Diploma -
Lumberton High School