Dennis gentili

farmington

Summary

Dynamic professional with extensive experience at Laguna Tools, excelling in technical troubleshooting and customer service. Recognized for delivering exceptional solutions and enhancing client satisfaction. Proven ability to manage databases and inventory while fostering collaborative environments. Adept at problem-solving and committed to quality assurance in all aspects of work.

Overview

years of professional experience

Work History

Tech Service

Laguna tools

Grand Priere

08.2017 - 12.2024

Assisted with customer requests and answered questions to improve satisfaction.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Updated and maintained databases with current information.
Exceeded customer satisfaction by finding creative solutions to problems.

Small Company Key Employee

supermax

Eagan

06.2006 - 08.2017

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed inventory and supplies to ensure materials were available when needed.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Completed day-to-day duties accurately and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Updated and maintained databases with current information.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Rosemount Sr. High

Rosemount, MN

06-1986

Skills

Technical troubleshooting
Database management
Inventory management
Customer service
System analysis
Client relationship management
Problem solving

Creative solution development
Quality assurance
Problem-solving
Basic math
Self-Directed
Planning
[Equipment] operation

Affiliations

mid 60's cars
modelrailroading

Timeline