DENNIS GLOCKNER
Toms River,USA
Summary
Fast-thinking Emergency Medical Technician with 25 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Dependable EMT effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EMT-Basic
Manchester Township EMS
Manchester, NJ
05.2024 - Current
- Provided emergency medical care to patients in pre-hospital settings.
- Collaborated with healthcare teams to ensure efficient patient transport and treatment.
- Operated medical equipment and maintained readiness for emergency response.
- Conducted thorough patient assessments to determine appropriate interventions.
- Educated patients and families on health conditions and treatment plans.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Educated public on emergency medical services.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
EMT-B / MAVO
APEX AMBULANCE
MARLBORO, NJ
01.2022 - 01.2023
- Provided patient medical transport services in both emergency and non-emergency settings for hospital-based EMS and private ambulance operations
- Delivered emergency medical care to patients in pre-hospital environments in accordance with established protocols
- Operated and assisted with advanced life support (ALS) equipment during patient transport to medical facilities
- Ensured safe, dignified transportation of wheelchair-bound and mobility-impaired patients
- Completed thorough and accurate patient care reports in full compliance with New Jersey Department of Health (NJDOH) regulations and billing requirements
- Administered emergency medical care to patients in pre-hospital settings.
- Operated advanced life support equipment during transport to medical facilities.
EMT-B / MAVO
GEM AMBULANCE
LAKEWOOD, NJ
01.2014 - 01.2022
- Specialized in patient medical transport for both emergency and non-emergency situations
- Provided safe and compassionate transportation for wheelchair-bound patients
- Completed accurate patient care documentation in compliance with New Jersey Department of Health (NJDOH) regulations
- Administered emergency medical care to patients in pre-hospital settings.
- Trained new EMTs on protocols, procedures, and safety standards.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
- Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Conducted detailed patient assessments to identify medical needs, ensuring tailored and effective treatment plans.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Trained new EMTs on proper protocols and procedures.
SUPERVISOR / EMT-B
SPOTSWOOD EMS DIVISION
SPOTSWOOD, NJ
06.2017 - 09.2020
- Started a bike team for large scale events
- Supervised emergency response teams, ensuring compliance with protocols and safety standards.
- Trained staff in advanced life support techniques and operational procedures.
- Coordinated scheduling and resource allocation for efficient service delivery.
- Conducted performance evaluations, providing constructive feedback to team members.
- Developed training programs to improve skill sets and operational efficiency.
- Collaborated with local agencies for streamlined emergency response initiatives.
- Analyzed incident reports to identify trends and implement process improvements.
- Implemented quality assurance measures to enhance patient care outcomes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained new EMTs on protocols, procedures, and safety measures.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
EMT-B / MAVT
ABBA MEDICAL TRANSPORT
ABERDEEN, NJ
01.2014 - 01.2015
- Specialized in patient medical transport for emergency and non-emergency situations, providing pre-hospital clinical care in accordance with established protocols
- Performed patient assessments and monitored vital signs during transport, ensuring patient stability and continuity of care
- Provided clinically appropriate assistance and safe transport for wheelchair-bound and mobility-impaired patients
- Completed detailed patient care reports and clinical documentation in full compliance with New Jersey Department of Health (NJDOH) regulations
- Assessed patient conditions, monitoring vital signs and administering first aid as needed.
- Responded rapidly to emergency calls, providing critical care and support during transport.
- Collaborated with healthcare professionals to ensure continuity of care during patient transfers.
- Documented patient information accurately in compliance with regulatory standards and protocols.
- Evaluated patient histories to assess and prioritize levels of care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
SUPERVISOR / EMT-B / FIELD TRAINING OFFICER
MERCYLIFE AMBULANCE INC.
MARMORA, NJ
01.2010 - 01.2014
- Oversaw interstate transport and emergency ambulance services
- Led onboarding and training for EMTs and MAVTs
- Reviewed all patient care reports and documentation to ensure billing accuracy and legal compliance
- Managed dispatching and scheduling for emergency and non-emergency transports, including LogistiCare services
- Oversaw and assisted with vehicle compliance in accordance with NJ Department of Health (NJDOH) standards
- Assisted with Incident Command during the evacuation of a 244-bed healthcare facility during Hurricane Irene
- Managed inventory control for medical supplies, ensuring availability for emergency responses.
- Conducted performance evaluations, providing feedback to enhance team skills and morale.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained new EMT staff on operational protocols and emergency response procedures, fostering a culture of excellence.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Trained new EMTs on proper protocols and procedures.
- Oversaw daily operations ensuring compliance with safety protocols and regulations.
- Trained and mentored staff in emergency response procedures and customer service standards.
Education
EMT-B - Emergency Medical Technician
Monoc Education
Eatontown, NJ06-2001
Certificate - Certificate
Ocean County Fire Academy
Waretown, NJ08-2016
High School Diploma -
Bergen County Technical Vocational
Teterboro, NJ06-2000
Skills
- Compassion and empathy
- Team collaboration
- Basic trauma life support
- Patient care
- Clear communication
- Critical thinking
- Multitasking and organization
- Emergency medical technician (EMT)
- Calm under pressure
- Certified in CPR/AED
- Stress management
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- Incident Command Systems 100, 200,300
- NIMS 700, 701, 800, and 801
- AHA BLS Healthcare Provider CPR
- New Jersey Emergency Medical Technician Basic
- CBRNE Awareness, Hazmat Awareness, Bloodborne Pathogens
- Defensive driving
- First due on technical rescue
- Narcan Training
- Epi Training
- Hazmat operations
- Ethanol emergency response
- Fast team awareness
- Drill ground instructor
Languages
English
Full Professional
Timeline
EMT-Basic
Manchester Township EMS
05.2024 - Current
EMT-B / MAVO
APEX AMBULANCE
01.2022 - 01.2023
SUPERVISOR / EMT-B
SPOTSWOOD EMS DIVISION
06.2017 - 09.2020
EMT-B / MAVO
GEM AMBULANCE
01.2014 - 01.2022
EMT-B / MAVT
ABBA MEDICAL TRANSPORT
01.2014 - 01.2015
SUPERVISOR / EMT-B / FIELD TRAINING OFFICER
MERCYLIFE AMBULANCE INC.
01.2010 - 01.2014
EMT-B - Emergency Medical Technician
Monoc Education
Certificate - Certificate
Ocean County Fire Academy
High School Diploma -
Bergen County Technical Vocational