Dennis Gordon
Nashville,TN
Summary
Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
27
27
years of professional experience
Work History
C T -5 Line Technician
Comcast-Xfinity
01.1998 - 12.2023
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
Car Sales Executive
Beaman Auto
02.1997 - 01.1998
- Provided accurate measurements and estimates for all projects.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Directed traffic away from hazardous locations, protecting team members and general public.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
- Loaded and unloaded building materials used for construction.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Education
High School Diploma -
Franklin High School
Colubia, TN 05.1993
Skills
- Device configuration
- Repair
- Troubleshooting Skills
- Customer Relations Understanding
- System Repair
- Safety practices
- Configuring equipment
- Problem resolution
- Team management
- Cabling Layouts
- Customer Education
- Customer Training
- Equipment repairs
- Troubleshooting systems
- Device Installation
- Educating customers
- Relationship development
Timeline
C T -5 Line Technician
Comcast-Xfinity
01.1998 - 12.2023
Car Sales Executive
Beaman Auto
02.1997 - 01.1998
High School Diploma -
Franklin High School
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