Dennis Green
Marstons Mills
Summary
Results-oriented General Manager with extensive experience in team training, budget management, and improving service delivery. Known for building strong customer rapport and implementing strategies that enhance operational success and client satisfaction.
Overview
20
20
years of professional experience
Work History
Accounts Manager
LogiWorld
Pembroke, MA
07.2025 - Current
- Administered client accounts, prioritizing swift resolution of inquiries and addressing issues to enhance client satisfaction.
- Developed and maintained strong relationships with key stakeholders to enhance customer satisfaction.
- Prepared financial reports, contributing to accurate forecasting and budgeting processes.
- Streamlined account management workflows by coordinating effective communication across departments.
General Manager
VPNE
Boston, MA
09.2019 - 06.2025
- Formulated and implemented operational strategies aimed at improving service delivery and enhancing customer satisfaction.
- Guided management team in cultivating professional development and enhancing leadership skills.
- Established and executed performance metrics to enhance operational success.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Project Manager
Follett Company
Holbrook, MA
02.2017 - 08.2019
- Developed and implemented project plans, ensuring alignment with organizational goals.
- Managed project budgets, tracking expenditures, and optimizing resource allocation.
- Streamlined communication processes among team members and external partners.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Project Manager
Shear Precision
Braintree, MA
08.2011 - 01.2017
- Managed project budgets, tracking expenditures, and optimizing resource allocation.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
Warehouse Manager
Everlast Roofing
Stoughton, MA
07.2010 - 07.2011
- Oversaw daily warehouse operations, ensuring efficient inventory management and order fulfillment.
- Implemented safety protocols, resulting in a safer work environment for all staff members.
- Trained and mentored warehouse staff on processes, enhancing team productivity and performance.
- Streamlined shipping and receiving processes, reducing turnaround time for orders significantly.
Portfolio Accountant
State Street
Westwood, MA
09.2006 - 06.2010
- Managed reconciliation of complex portfolios, ensuring accuracy and compliance with regulatory standards.
- Led financial reporting initiatives, streamlining processes to enhance efficiency and reduce turnaround time.
- Mentored junior accountants, fostering professional development and enhancing team performance through knowledge sharing.
- Oversaw quarterly audits, coordinating with external auditors to ensure adherence to industry regulations and internal policies.
- Resolved any discrepancies or issues identified during account reconciliation processes promptly and professionally to maintain positive relationships with clients and stakeholders alike.
Education
No Degree - Business Administration
Massasoit Community College
Brockton, MAHigh School Diploma -
Catholic Memorial
West Roxbury, MA05-2005
Skills
- Account management
- AP and AR management
- Budget management
- Team Training
- Customer rapport
- Customer service
- Operations
- Goal oriented
- Client relations
- Staff management
- Payroll management
Timeline
Accounts Manager
LogiWorld
07.2025 - Current
General Manager
VPNE
09.2019 - 06.2025
Project Manager
Follett Company
02.2017 - 08.2019
Project Manager
Shear Precision
08.2011 - 01.2017
Warehouse Manager
Everlast Roofing
07.2010 - 07.2011
Portfolio Accountant
State Street
09.2006 - 06.2010
No Degree - Business Administration
Massasoit Community College
High School Diploma -
Catholic Memorial