Dennis Gully
San Francisco,CA
Summary
Experienced Training Specialist with 10-year record of success in training instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage 10 years in training to take on a dynamic role with VA Medical Center.
Overview
19
19
years of professional experience
Work History
Training Specialist
AFGE Local 1216
San Francisco, CA
09.2006 - Current
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Implemented American Language Courses and e-learning programs via different learning suites.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Representative
FLAX Art & Design
San Francisco, CA
04.2000 - 03.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Memorial High
Tulsa, OK06.1980
Skills
- Instructor Selection
- Program Monitoring and Tracking
- Training Method Development
- Team Exercises
- Course Materials Development
- Group Discussion Facilitation
- Orientation and Onboarding
- Task Prioritization
Timeline
Training Specialist
AFGE Local 1216
09.2006 - Current
Customer Service Representative
FLAX Art & Design
04.2000 - 03.2003
High School Diploma -
Memorial High
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