DENNIS GUZMAN PAIZ
Surprise,AZ
Summary
Experienced in overseeing custodial operations, dedicated to ensuring proper care and maintenance of facilities, equipment, and grounds within the building. Conduct visual inspections to ensure cleaning teams have completed assignments according to school principal's specifications. Maintain consistent quality of services by contacting designated school offices through physical inspection visits, telephone, and email. Responsibilities include assigning tasks, monitoring completion, and providing necessary training to optimize performance. Focus on efficiency and attention to detail with the ultimate goal of creating a clean and safe environment for all occupants.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Manager
Cobblestone Auto Spa
11.2024 - 03.2025
- Facilitated field operations through supervision and direction of field personnel.
- Performed quality control inspections on phases of field operations.
- Staffing Planning, organizing, and leading teams to ensure work is performed in a manner consistent with the company's standards.
- Planning, organizing, and managing staff members to ensure work is consistent with branc standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Achieved customer satisfaction by providing high-quality professional service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Custodial Operations Manager
Los Altos School District
01.2016 - 11.2024
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Manage day-to-day operations and operational challenges in a fluid service environment.
- Engage with maintenance team to facilitate repairs and routine maintenance of cleaning equipment.
Custodial Operations Manager
Mountain View Whisman School District
01.2021 - 10.2024
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Mentored employees and offered constructive feedback for performance improvement.
- Verified building areas were working optimally and kept clean.
- Supervised employee performance, preventive maintenance, and safety.
- Promote a safety culture utilizing regular training, audits, and safety meetings.
- Investigate and resolve teachers complaints.
Education
B.S - Network and Computer System Administrator
Universidad Gerardo Barrios
01.2015
Skills
- Skilled in Maintaining Cleanliness Standards
- Proficient in Operating Cleaning Equipment
- Manage Custodial Operations
- Performance monitoring
- Safety oversight
- Quality assurance
- Workflow optimization
- Compliance management
- Staff supervision
- Customer relations
Websites
Accomplishments
- Supervised team of 27 staff members.
Certification
Keenan Safe training, Janitorial service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Field Manager
Cobblestone Auto Spa
11.2024 - 03.2025
Custodial Operations Manager
Mountain View Whisman School District
01.2021 - 10.2024
Custodial Operations Manager
Los Altos School District
01.2016 - 11.2024
B.S - Network and Computer System Administrator
Universidad Gerardo Barrios
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