April Hill
Saucier,MS
Summary
Highly motivated retail manager with 20+ years of experience driving sales growth, recruiting and developing talent, and exceeding customer satisfaction standards. Skilled in developing and executing effective customer engagement and visual merchandising strategies, as well as analyzing sales data to identify opportunities for growth. Proven track record in training and coaching teams to deliver exceptional customer service and achieve business objectives.
Overview
27
27
years of professional experience
Work History
Store Manager
Palmetto Moon
Gulfport, Mississippi
03.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff training and development to enhance customer service skills.
- Oversaw inventory management and implemented effective stock control procedures.
- Monitored sales performance and identified opportunities for improvement.
- Maintained visual merchandising standards to create an attractive shopping environment.
- Conducted regular team meetings to communicate goals and share updates.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Daily Thread
Gulfport, MS
01.2023 - 02.2025
- Opened first Daily Thread in Mississippi and assisted in opening 2 additional stores within our region
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Took on a training role for additional managers within the district
Sales Team Manager
Belk
Gulfport, MS
06.2021 - 12.2022
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Tracked monthly sales to generate reports for business development planning.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Secretary/Office Manager
Smithfield Gardens Inc.
Suffolk, VA
03.2004 - 12.2006
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs to promote efficient operations.
- Facilitated troubleshooting and updates for office systems.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients and vendors.
- Created professional memoranda, letters and store signage.
- Created and updated spreadsheets to track inventory and data for store management's use.
Assistant Manager
Casual Corner Group
Gulfport, MS
09.2001 - 01.2004
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated customer loyalty by training team of 20 members in industry-leading service standards.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Area Sales Manager
McRaes Department Store
Biloxi, MS
12.1998 - 08.2001
- Managed regional sales program and market operations.
- Effectively trained sales team to help reach targets and monitored performance.
- Exceeded sales targets through effective marketing and staff incentive strategies.
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
- Forecasted product sales and achieved quarterly and annual sales objectives.
Education
Some College (No Degree) - Geography
University of Southern Mississippi
Long Beach, MS12.2022
Some College (No Degree) -
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Customer service
- Team building and management
- Business operations
- Inventory management
- Problem resolution
- Project organization
Accomplishments
McRaes
Reduced shortage within the store to meet company standards by boosting associate awareness and communication and successfully initiated credit solicitation and sales incentive programs as a way of motivating associates to achieve their personal goals, traveled to assist with opening new stores, Casual Corner Group.
Maintained number one ranking in "Hot Steps" promotion throughout all Saks Inc. divisions and led team to win Nautica sales contest for maintaining top 10 percent in the company, McRaes Department Store.
Belk
Consistently motivated team to meet or exceeded company key performance indicators, which in turn led to monthly incentives for all managers, Belk Department Store.
Daily Thread
Successfully opened and established a successful store. Consistently, led team to meeting or exceeding key performance indicators, traveled to assist with opening of new stores, Daily Thread.
Hobbies and Interests
- Travel: Plan trips to different beach and theme park destinations to explore with my family.
- Arts and crafts: Using a variety of media, I create arts and crafts to gift to family and friends and sell at local craft shows.
- Community service: Actively volunteer with my church's youth program to teach Sunday School and coordinate Vacation Bible School.
- Kickboxing: Attend kickboxing classes twice a week as a form of weightloss and fitness.
References
Smithfield Gardens Inc., Suffolk VA
Les Parks
757-287-6201
Smithfield Gardens Inc., Suffolk, VA
Cheryl Graham
757-418-8411
McRaes Department Store
Gail Agnelly
985-7073662
Timeline
Store Manager
Palmetto Moon
03.2025 - Current
Store Manager
Daily Thread
01.2023 - 02.2025
Sales Team Manager
Belk
06.2021 - 12.2022
Secretary/Office Manager
Smithfield Gardens Inc.
03.2004 - 12.2006
Assistant Manager
Casual Corner Group
09.2001 - 01.2004
Area Sales Manager
McRaes Department Store
12.1998 - 08.2001
Some College (No Degree) - Geography
University of Southern Mississippi
Some College (No Degree) -
Mississippi Gulf Coast Community College