Dennis Holterman
Jackson,MO
Summary
Dynamic Asset Protection Investigator with a proven track record at Walmart, adept in policy enforcement and risk assessment. Successfully reduced store shrink from 2.38% to 1.68% through effective investigative techniques and incident reporting. Known for maintaining composure in high-pressure situations while ensuring safety and security for customers and associates.
Overview
11
11
years of professional experience
Work History
Asset Protection Investigator
Walmart
01.2024 - Current
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Initiated and led asset protection theft investigations following SOP for Internal related reasons.
- Reduced total store shrink from 2.38% during FY24, to 1.68% FY25.
Lawn and Garden Sales Associate
Walmart
02.2023 - 01.2024
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Operated the sit down forklift to assist customers in loading bags of mulch and rock into their vehicles.
Sales Associate
Best Buy
11.2014 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers identify the correct computer for their specific needs.
- Installed multiple home accessories such as washers and dryer, dishwashers, refrigerators, and televisions.
Education
No Degree - General Studies
Southeast Missouri State University
Cape Girardeau, MO05-2025
Skills
- Policy enforcement
- Evidence collection
- Incident reporting
- Investigative techniques
- Security systems
- Internal auditing
- Video surveillance proficiency
- Risk assessment
Accomplishments
- Crowned Safety Champion of Store 122.
- Identified 7 internals in rookie year, leading the market.
- Recognized by RAPD Kevin Warn and MAPM Kristen Smith for achieving a 75%+ recovery percentage in rookie year.
Languages
Dutch
Native or Bilingual
Timeline
Asset Protection Investigator
Walmart
01.2024 - Current
Lawn and Garden Sales Associate
Walmart
02.2023 - 01.2024
Sales Associate
Best Buy
11.2014 - 01.2019
No Degree - General Studies
Southeast Missouri State University
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