Dennis Jones

As the IT Manager, I oversaw the technology infrastructure of the organization, ensuring systems ran smoothly, securely, and efficiently. My role spans strategic planning, operations, and the following

Core Responsibilities:

• Infrastructure & Systems Management
• Maintain servers, storage, and network devices
• Monitor system performance and apply updates
• Troubleshoot connectivity and hardware issues
• IT Asset Lifecycle
• Procure, deploy, and manage hardware/software
• Track warranties and licenses
• Ensure secure retrieval and disposal of devices
• Cybersecurity & Compliance
• Implement firewalls, antivirus, and security policies
• Conduct risk assessments and disaster recovery planning

Additional responsibilities as Hiring Manager:

• Initiate Hiring Process
• Identify staffing needs and get budget approval
• Define job roles and responsibilities
• Coordinate with HR & Recruiters
• Set hiring timelines and expectations
• Align on candidate profiles and interview structure
• Candidate Evaluation
• Review resumes and shortlist applicants
• Conduct interviews and assess fit
• Decision Making & Onboarding
• Make final hiring decisions
• Negotiate offers and assist with onboarding
• Compliance & Documentation
• Ensure legal hiring practices
• Maintain recruitment records and metrics

As an IT Support Specialist I delivered comprehensive IT support services to 32 branch locations, ensuring consistent system functionality, user satisfaction, and timely issue resolution including:

• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.

As IT Manager at Reliable Tire Company, I directed technology operations across 7 branch locations, overseeing infrastructure including phone systems, security systems, and all core IT functions including:

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Implemented robust backup and disaster recovery strategies.
• Actively monitored inter-branch network communications to ensure secure and reliable connectivity