Dennis J. Toomey
Anaheim,USA
Summary
Dynamic Dealer Relations Manager with extensive experience at Mercedes-Benz Financial Services, excelling in dealer relationship management and financial analysis. Proven track record of driving sales growth and enhancing performance through effective communication and negotiation. Adept at mentoring teams and implementing strategic initiatives to exceed targets and foster strong partnerships.
Overview
28
28
years of professional experience
Work History
Dealer Relations Manager for the Western Region
Mercedes-Benz Financial Services
04.2021 - Current
- Cultivated and maintained the relationship between the Los Angeles, Las Vegas & Hawaii Mercedes-Benz dealer body and Mercedes-Benz Financial.
- Primary duties include MBF acquisitions through sales of MBF products such as wholesale financing, retail and lease business, as well as MBF branded aftermarket products.
Program Specialist
Mercedes-Benz Financial Services
11.2017 - 04.2021
- Served as liaison for sales and related activities between MBFS and MBUSA.
- Collaborated with Sales Operations, Controlling, Risk, and regional teams to create and monitor monthly sales programs, guides, and corresponding rates for new and CPO.
- I work to ensure the monthly offerings are timely and relevant to meet and exceed monthly sales targets.
- Coordinated with pricing and controlling to meet internal RoRAC goals.
Regional Commercial Vehicle Operations Manager
Mercedes-Benz USA, LLC
05.2011 - 11.2013
- I am responsible for the sales of Sprinter vans in the states of AZ and NV as well as the South Bay of Northern California markets for both the Mercedes-Benz and Freightliner brands.
- I work with the dealer body to ensure compliance on sales, inventory, facility, training, marketing and customer satisfaction.
Sr. District Finance Manager
Daimler Truck Financial
04.2010 - 05.2011
- Secured customer accounts across Northern and Central California, Utah, and Reno, NV, managing dealer relationships to meet requirements.
- Managed major fleet accounts including CR England, Pride, Gardner, and Barney Trucking as primary contact.
- Visited dealers and clients daily to review financial data and assess pricing deals.
Remarketing Manager
Mercedes-Benz Financial Services
04.2010 - 05.2011
- I was responsible for the collection of all First Class Finish maturity billings.
- In addition to off lease collections, I was previously tasked with managing the recovery and post charge off accounts for both the car and truck portfolios.
- I have managed a staff of ten to forty four agents with as many as five direct reports.
Senior Dealer Relations Manager for the Northeast Region
Mercedes-Benz Financial Services
11.2007 - 03.2010
- Responsible for managing the relationship between the Market 5 (Washington DC & Baltimore) Mercedes-Benz dealer body and Mercedes-Benz Financial.
- Drove MBF acquisitions through sales of MBF products such as wholesale financing, retail and lease business, as well as MBF branded aftermarket products.
- In the senior capacity, I mentored the new Dealer Relations Manager’s in their new role.
Dealer Relations Manager for the Southern Region
Mercedes-Benz Financial Services
04.2006 - 10.2007
- I was responsible for managing the relationship between the Mercedes-Benz dealer body and Mercedes-Benz Financial in the states of Louisiana, Alabama, Mississippi, Tennessee, Arkansas as well as the Florida Panhandle.
Dealer Credit Analyst
Mercedes-Benz Financial Services
09.2004 - 03.2006
- My tasks included breaking down and analyzing monthly financial statements for Mercedes-Benz Financial wholesaled dealers.
- This included conducting yearly financial reviews and making recommendations to senior management of the dealer’s financial condition.
Retail Credit Analyst
Mercedes-Benz Financial Services
01.2003 - 08.2004
- Responsible for reviewing and decisioning credit applications submitted from Mercedes-Benz dealers for retail and lease customers looking to purchase vehicles.
- My primary area of responsibility was the Los Angeles and Southern California dealerships.
Team Leader in Operations
Chrysler Financial
03.2002 - 12.2002
- I was one of three team leaders tasked with a startup project to consolidate the titles from sixteen Chrysler Financial zones to the Dallas, TX office.
- This included retrieval, imaging, and storage of all titles.
- The position allowed me the opportunity to build a team and help set procedure for the process.
Collections Supervisor
Chrysler Financial
01.2000 - 02.2002
- Supervisor over the collections team of Chrysler Financial whose area covered Arizona, Nevada, Utah, New Mexico and portions of Texas.
- Primary job duties included reviewing delinquent accounts, making recommendations to management for the repossession or charge off of vehicles as well as loss mitigation.
Wholesale Inventory Auditor
Chrysler Financial
02.1999 - 12.1999
- Responsible in accounting for the physical inventory wholesaled to Chrysler dealers that were financed by Chrysler Financial.
- This included ensuring Chrysler Financial was paid in accordance to its policies after the dealers had sold wholesaled units.
Collections and Customer Service Representative
Chrysler Financial
01.1998 - 01.1999
- Received inbound customer service calls from customers.
- Primary responsibility was the collection of past due accounts and attempting to resolve matters without a loss to Chrysler Financial.
Education
Bachelor’s Degree - Finance, International Relations
Robert Morris University
MBA - Global Management
University of Phoenix
Skills
- Dealer relationship management
- Financial analysis
- Sales strategy
- Performance tracking
- Effective communication
- Problem solving
- Conflict resolution
- Negotiation
- Team leadership
Timeline
Dealer Relations Manager for the Western Region
Mercedes-Benz Financial Services
04.2021 - Current
Program Specialist
Mercedes-Benz Financial Services
11.2017 - 04.2021
Regional Commercial Vehicle Operations Manager
Mercedes-Benz USA, LLC
05.2011 - 11.2013
Sr. District Finance Manager
Daimler Truck Financial
04.2010 - 05.2011
Remarketing Manager
Mercedes-Benz Financial Services
04.2010 - 05.2011
Senior Dealer Relations Manager for the Northeast Region
Mercedes-Benz Financial Services
11.2007 - 03.2010
Dealer Relations Manager for the Southern Region
Mercedes-Benz Financial Services
04.2006 - 10.2007
Dealer Credit Analyst
Mercedes-Benz Financial Services
09.2004 - 03.2006
Retail Credit Analyst
Mercedes-Benz Financial Services
01.2003 - 08.2004
Team Leader in Operations
Chrysler Financial
03.2002 - 12.2002
Collections Supervisor
Chrysler Financial
01.2000 - 02.2002
Wholesale Inventory Auditor
Chrysler Financial
02.1999 - 12.1999
Collections and Customer Service Representative
Chrysler Financial
01.1998 - 01.1999
Bachelor’s Degree - Finance, International Relations
Robert Morris University
MBA - Global Management
University of Phoenix