Dennis Kaster
Port Saint Lucie,United States
Summary
To continue in a position of responsibility/accountability within the automotive industry utilizing multi-year experience, achievements, training expertise, and proven sales, and business Development, and general sales management expertise
Forward-thinking professional offering more than 20 years of experience working in demanding, deadline-driven environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Service Advisor
The Lion Electric
04.2021 - 12.2024
- Respond to customer request for service in timely manner
- Schedule a technician if not able to assist over the phone
- Plan trip and order anticipated parts needed with tech
- Update customers as the job progresses
- Present and sell needed Maintenance is needed
- Provide detailed quotes and anticipated timeline
- Follow up after the job is completed to ensure customer satisfaction
Service Advisor
WESTSIDE NISSAN
07.2020 - 02.2021
- Setting, confirming, and preparing appointments with customers to expedite service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Following up with customers on the status of their vehicle and to ensure satisfaction
- Creating a great vehicle delivery experience for the customer
Service Advisor
Acura Orange PARK
03.2019 - 07.2019
- Setting, confirming, and preparing appointments with customers to expedite service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Following up with customers on the status of their vehicle and to ensure satisfaction
- Creating a great vehicle delivery experience for the customer
Service Advisor
Duval Honda
08.2018 - 02.2019
- Setting, confirming, and preparing appointments with customers to expedite service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Following up with customers on the status of their vehicle and to ensure satisfaction
- Creating a great vehicle delivery experience for the customer
Service Advisor
Kurtis Chevrolet
08.2016 - 06.2018
- Chevrolet Service Advisor
- Setting, confirming, and preparing appointments with customers to expedite service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Following up with customers on the status of their vehicle and to ensure satisfaction
- Creating a great vehicle delivery experience for the customer
Sales Manager
Sale Ford
01.2015 - 01.2016
- Responsible for day to day operations of Retail Operations
- Including but not limited to ordering vehicles, training sales staff
- Developing advertising, appraising trades, and establishing goals.
Commercial Acct Manager
Crossroads Ford
07.2014 - 01.2015
- Commercial Accounts Manager
Commercial Sale Director
Hiester Automotive Group
07.2013 - 06.2014
- Responsible for startup of all phases for commercial business for 3 stores, 2 franchises Chevrolet and Chrysler, Dodge, Jeep and Ram
PARTNER K&D Commercial Pre-owned Vehicles
Wholesale and Retail of Pre
09.2011 - 05.2013
- Commercial vehicle wholesale company
General Sales Manager
Hiester Chevrolet
09.2010 - 08.2011
- Responsible for daily sales operations of Chevrolet Store Sales
- Department
- Daily Training meeting
- Hands on One on Ones
- Incentive management
- Advertising advisor
Sales Manage Flow Mini Cooper
11.2009 - 09.2010
- Selected to open a new store in Raleigh NC
- Responsible for training and implantation of sales team to the new store
- Hiring new staff
- Training -Policies, Product, Procedure
- Finance Procedure, Incentive compliance
Used Car Manager
GSM of Nissan
02.2006 - 11.2009
- Originally hired as Nissan sales Manager
- Promoted to GSM of Nissan, Hyundai, Subaru, VW
- Promoted to Used car Manager for Nissan, Hyundai, Subaru, VW, Dodge, Mazda, Buick
Sales Manager New/CPO
Hendrick Automotive Group Cary Cadillac
03.2003 - 02.2006
- Originally hired as sale manager in Chevrolet moved to GMC
- Pontiac, Buick, Cadillac
- Selected to open New Cadillac standalone facility
- Daily sales training
- Weekly sales contest
- Monthly sales contest
Sales Manager
Koons Chevrolet
01.2002 - 01.2004
- Mark of Excellence Award winner
- Sales Volume Leader Mid-Atlantic Zone
- Truck Sales Volume Leader Mid-Atlantic Zone
Sales Manager
Criswell Chevrolet Truck
01.2000 - 01.2002
- Responsible for all aspects of the sales process regarding both Retail and Commercial Trucks
- Responsible for all Commercial Programs
- Goal setting for Retail and Commercial Sale
- Training for Retail and Commercial
- Medium Duty and Up fitted stock vehicle ordering
- Retail Truck stock ordering
Education
certification - Finance and Insurance Compliance
AFIP
Tysons Corner, VA05.1997
High school diploma - General studies
Hayfield Secondary
Alexandria, VALeadership Management Education - undefined
Park College
St. Louis, MO01.1986
Skills
- Intelligence Experience
- Organizational skills
- Writing Skills
- Sales Management
- Microsoft Excel
- Negotiation
- Intelligence Analysis
- Management
- Sales
- Project Management
- Auto Service Management
- Salesforce
- Business Development
- Analysis skills
- Auto Estimating
- Military Experience
- Remote support
- Field operations
- Scheduling coordination
- Teamwork and coordination
- Customer service
- Problem-solving
- Verbal and written communication
- Relationship building
- Training and mentoring
- Work order management
- Route planning
- Team supervision
- Workflow management
Certification
- Association of Finance and Insurance Professionals
- Ford Commercial Accounts Manager
- Ford Level 2 Certified Sales Manager
- Chevrolet Commercial Manager
Military Service
- Branch: USNAVY
- Service Country: United States
- Rank: E5
- November 1979 to April 1992
- Naval Intelligence Analyst and collections
Timeline
Field Service Advisor
The Lion Electric
04.2021 - 12.2024
Service Advisor
WESTSIDE NISSAN
07.2020 - 02.2021
Service Advisor
Acura Orange PARK
03.2019 - 07.2019
Service Advisor
Duval Honda
08.2018 - 02.2019
Service Advisor
Kurtis Chevrolet
08.2016 - 06.2018
Sales Manager
Sale Ford
01.2015 - 01.2016
Commercial Acct Manager
Crossroads Ford
07.2014 - 01.2015
Commercial Sale Director
Hiester Automotive Group
07.2013 - 06.2014
PARTNER K&D Commercial Pre-owned Vehicles
Wholesale and Retail of Pre
09.2011 - 05.2013
General Sales Manager
Hiester Chevrolet
09.2010 - 08.2011
Sales Manage Flow Mini Cooper
11.2009 - 09.2010
Used Car Manager
GSM of Nissan
02.2006 - 11.2009
Sales Manager New/CPO
Hendrick Automotive Group Cary Cadillac
03.2003 - 02.2006
Sales Manager
Koons Chevrolet
01.2002 - 01.2004
Sales Manager
Criswell Chevrolet Truck
01.2000 - 01.2002
High school diploma - General studies
Hayfield Secondary
Leadership Management Education - undefined
Park College
certification - Finance and Insurance Compliance
AFIP
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