Dennis Kyle

• Reviewed all contracts daily, including creations, amendments, suspensions, and terminations.
• Assessed equipment purchasing needs weekly based on feedback from sales and management.
• Modified and approved weekly Sales Plans to ensure effective execution.
• Ensured continuous compliance with statutory requirements across operations.
• Evaluated debt collection efforts daily through calls and in-person visits.
• Informed sales staff and customer service representatives about slow-moving equipment.
• Communicated with Shop Foremen regarding unavailable rental equipment.
• Maintained rental center yard and facilities in presentable condition.

Started the PC at $2.5 million in fleet and grew to over $35 million.

Started with 6 employees and grew to 30 employees.

Researched and found real estate to build a brand-new location.

Supervised new construction from design to build.

Developed and tested a Peer to Peer training program.

Service 360 Local champion for rollout and implementation of new service platform.

• Cultivated positive customer relationships through regular site visits and personalized communication.
• Executed five-week customer visit cycle to strengthen client engagement.
• Coordinated strategic entertainment events to enhance customer relationships.
• Ensured timely completion of administrative tasks, including sales plans and reports.
• Collected payments from customers while maintaining precise customer records.
• Maintained open lines of communication with marketing and management regarding equipment availability and rental programs.
• Conducted market research to identify new sales opportunities within assigned territories.
• Responded swiftly to customer inquiries, ensuring high levels of satisfaction.

I grew the territory and customer base to the point where we had to add a new location, for which I received a promotion to become the manager.

• Managed daily branch operations to ensure compliance with company policies.
• Implemented process improvements that increased operational efficiency and reduced costs.
• Trained new employees on branch procedures and customer service standards.
• Coordinated inventory management to maintain optimal stock levels.
• Resolved customer issues promptly to ensure positive branch experiences..

• Delivered engaging training programs for corporate employees, enhancing skill development.
• Assessed training needs through surveys and interviews with staff to tailor content.
• Created instructional materials, including manuals and online resources for diverse learning styles.
• Evaluated training effectiveness using feedback forms and assessments for continuous improvement.
• Provided follow-up support post-training, addressing questions and offering additional resources.
• Administered assessments during and after training, delivering feedback on individual strengths.
• Conducted individual coaching sessions to assist employees in job performance improvement.
• Educated team members on time and resource management to enhance organizational efficiency.