Dennis Lach

• Over 40 years of construction estimating experience combined with strong face-to-face presentation skills, building customer trust and driving contract awards.
• Negotiated high-value contracts with vendors and partners to optimize resource allocation.
• Streamlined supply chain management to reduce costs and improve efficiency.
• Developed service improvement initiatives that enhanced customer satisfaction and retention.
• Cultivated customer relationships by promptly addressing inquiries and resolving complaints.
• Mentored newly hired employees, providing guidance on company programs to ensure effective onboarding.
• Created detailed scope-of-work drawings for installation crews to ensure accurate execution and jobsite efficiency.
• Reviewed completed work to verify consistency.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Directed sales strategies for hydraulic equipment across multiple divisions.
• Developed and implemented sales strategies to increase market share.
• Cultivated and strengthened relationships with key accounts, resulting in increased sales growth and customer loyalty.
• Managed relationships with key clients, ensuring high levels of satisfaction.
• Trained and mentored sales representatives on product features and benefits, enhancing their ability to effectively communicate value to customers.
• Coordinated with vendors to ensure timely delivery of products or services.
• Used networking opportunities to create ongoing business relationships.
• Resolved customer complaints regarding sales and service.
• Managed expenses, budget, and overhead to improve profit margins, leading to increased closings and optimized product turns.

Oversaw comprehensive management of residential construction projects, including planning and execution.

• Oversaw budgeting, scheduling, and resource allocation across multiple projects, facilitating efficient execution and meeting client deadlines.
• Orchestrated collaboration with subcontractors and suppliers to achieve on-time project delivery while upholding quality standards.
• Estimated and managed project timelines and budgets for residential and commercial construction projects. Coordinated with subcontractors to ensure timely completion of building tasks. Developed client relationships to understand project requirements and expectations. Evaluated material suppliers to source high-quality building materials at competitive prices. Maintained relationships with existing clients by providing superior customer service. Ensured compliance with local, state, and federal regulations. Provided direction and guidance to employees. Developed strategic plans to increase profitability and efficiency. Negotiated with vendors to gain optimal pricing on products, resulting in a substantial increase in the profit margin. Organized events, such as trade shows and conferences. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Ensured compliance with regulatory requirements and ethical standards. Negotiated contracts with vendors, suppliers, and other partners.

• Led branch operations to enhance customer service and increase sales performance.
• Managed daily operations of retail branch, ensuring compliance with company policies and enhancing operational efficiency.
• Directed daily operations of the branch, including customer service, sales and marketing activities.
• Oversaw staff performance and conducted regular training sessions for team development.
• Demonstrated hands-on leadership by working alongside yard crews, enforcing OSHA safety standards, and building a strong culture that reduced worksite incidents.
• Implemented inventory control procedures to optimize stock levels and reduce waste.
• Coordinated scheduling to maintain optimal staffing levels during peak business hours, improving service delivery.
• Planned work schedules to maintain adequate staffing levels.
• Delegated tasks to employees and reviewed work for accuracy and neatness.
• Resolved escalated customer complaints in a timely manner.
• Conducted regular performance reviews for all employees in the branch.
• Fostered relationships with local contractors and builders to drive business partnerships.
• Developed strategies that increased customer satisfaction and fostered long-term loyalty.
• Supported outside sales force in servicing and obtaining new business.