Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennis Lambie

North Syracuse

Summary

I have actually been in the automotive business for 30 years started off as a detailer that was for 20 years have also worked as a service writer and can also do minor body repair as well as routine service maintenance. I lived in Central New York (Syracuse) for 39 years and have just recently moved to Pittsburgh felt my time there was expired and looking forward to a new beginning. Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills. Outgoing automotive sales professional dedicated to continuous improvement in face of evolving markets, vehicles and customer buying preferences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Service Advisor

Friendly Honda Fayetteville
06.2022 - Current
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Automotive Sales Professional

New Millennium Auto Brokers
03.2021 - 12.2021
  • Special credit finance,customers with below 600 bureau scores to find financing with lenders at high interest rate.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Provided quotes and financing options to customers by understanding financial status and interest rates.

Automotive Sales Professional

Bill Rapp Subaru
10.2018 - 02.2021
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Showcased vehicle features and took customers on test drives in local area.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.

Automotive Sales Professional

Sharon Chevrolet
01.2015 - 09.2018
  • Showcased vehicle features and took customers on test drives in local area.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Networked with remote dealers to source vehicles for customers.

Education

High School Diploma -

West Genesee Senior High School
Camillus, NY
06.1998

Skills

  • Aftermarket products
  • New car purchases
  • Warranty requirements
  • Warranty understanding
  • Hardworking and Dedicated
  • Self-motivated
  • Competitive
  • Goal-oriented

Timeline

Service Advisor

Friendly Honda Fayetteville
06.2022 - Current

Automotive Sales Professional

New Millennium Auto Brokers
03.2021 - 12.2021

Automotive Sales Professional

Bill Rapp Subaru
10.2018 - 02.2021

Automotive Sales Professional

Sharon Chevrolet
01.2015 - 09.2018

High School Diploma -

West Genesee Senior High School
Dennis Lambie