Dennis Lenhart
Farwell,MI
Summary
Proactively enhanced customer experience at Melling Products North Corp by leveraging data analytics to identify tech support trends. Collaborated effectively with IT to ensure seamless operations and developed SOPs for consistent service quality. Skilled in tech support collaboration and machine maintenance, driving a 20% improvement in issue resolution efficiency.
Overview
25
25
years of professional experience
Work History
Tech Support
Melling Products North Corp
10.1999 - 10.2024
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Served as a liaison between customers and tech support teams when needed.
Education
Farwell High School
Farwell, MISkills
- Tech support collaboration
- Tech support
Machine Maintanace/tool set up
Accomplishments
work well with others..Fast learning with new jobs.
Timeline
Tech Support
Melling Products North Corp
10.1999 - 10.2024
Farwell High School
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