Dennis Lu
Englewood,CO
Summary
Experienced Computer Technician with over 6 years of experience in Computer Repair. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently helping companies save costs while increasing profits.
I pride myself on making sure operations are run as efficiently and effectively as possible. I like to keep coworkers and managers/supervisors up to date on new techniques or resolutions.
Overview
7
7
years of professional experience
Work History
IT Site Technician
Jefferson County School System
Denver, CO
08.2019 - Current
- Devoted special emphasis to consistently arriving to work and ready to start immediately
- Worked with School Teachers and Staff to understand needs and provide prompt and efficient service
- Transported Chromebooks to distribution and repair centers during Remote Learning period due to Covid-19 lockdown
- Resolved School IT and Repair Delivery problems, improved operations and provided exceptional client support
- Increased customer satisfaction by resolving ease of use issues for Teachers' work computers and devices
Desktop Deployment Technician
UCHealth Highlands Ranch
Highlands Ranch, CO
02.2019 - 07.2019
- Coordinated efforts of 6-8 team members engaged in Desktop Deployment project for UCHealth Highlands Ranch Hospital
- Helped Organize unpackaged PCs for streamlined deployment later
- Supervised small teams in PC Setup and Cabling tasks
- Collaborated with Senior Techs and Vendors to help facilitate resolving issues outside of the IT department (LINX, Allcopy, EPIC)
- Performed PC Imaging tasks for hundreds of mini/thin PCs
- Created detailed step-by-step documentation for many of the IT department's tasks
- Managed and organized internal inventory for IT, ensuring electronics did not get mixed up
- Made multiple rounds after teams had finished to ensure quality work was done, even redoing some tasks personally
Phone/Computer Repair Technician
Device Pitstop
Glendale, CO
10.2017 - 05.2019
- Repaired dozens of cellphones and tablets daily and maintained store inventory
- Sold 100s cellphones, laptops, desktops, and accessories to customers
- Trained, supervised, and motivated 8 technicians to stay on task and to be efficient and careful to not damage products
- Trained 3 customer employees and managers on machine use and maintenance
- Demonstrated increased knowledge of company products and equipment
- Documented all changes and actions in computer-based tracking system
Computer Repair Technician
Stan's Tech Garage
West Hollywood, CA
05.2016 - 09.2017
- Disassembled computers to perform diagnostics and check for repair needs
- Diagnosed software issues, installed updates or new software, and removed malicious programs
- Refurbished used computers and technological equipment, saving companies money
- Diagnosed and troubleshot problems, fixing and restoring machines to peak performance
- Streamlined repair processes to ensure minimal downtime
- Built 100s of Custom PCs, replaced screens and motherboards for laptops
- Provided on-site computer repair services to small business and private customers
- Explained findings to customers and outlined repair or service options
Education
Some College (No Degree) - Computer Science
University of Georgia
Athens, GASkills
- Technical Support
- Hardware and Software Installation
- Customer Service
- Microsoft Active Directory
- Computer repair
- Windows/Mac/Linux
- Apple / Android Phones
- Operating Systems / Motherboards
- Desktops / Laptops / Tablets
- Hardware Replacement
Volleyball Organizer/Instructor
I help organize meetups for Volleyball at Cheesman Park. I let people know when I'll be there and set up nets. I also help regulate rules and skill levels for people accordingly. There's also external outside of volleyball that I will also help manage to make sure people know where to go and when.
I help instruct clinics for Boomtown Volleyball, teaching many beginners the basic fundamentals of volleyball. I've gotten many commendations that I explain things very well for them.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
IT Site Technician
Jefferson County School System
08.2019 - Current
Desktop Deployment Technician
UCHealth Highlands Ranch
02.2019 - 07.2019
Phone/Computer Repair Technician
Device Pitstop
10.2017 - 05.2019
Computer Repair Technician
Stan's Tech Garage
05.2016 - 09.2017
Some College (No Degree) - Computer Science
University of Georgia
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