Summary
Overview
Work History
Education
Skills
Reading, Workouts, Puzzles, Music
Timeline
Generic

Dennis Miranda

Sugar Land,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

6
6
years of professional experience

Work History

IT Field Technician

Medasource
02.2024 - Current
  • Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
  • Increased productivity by training end-users on proper use of hardware, software, and network resources.
  • Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
  • Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.

Computer Account Manager

Reliable 4U
08.2023 - 02.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.

Computer Repair Technician

Prime Systems
08.2022 - 08.2023
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Managed inventory of spare parts and tools, ensuring all necessary equipment was always readily available for technicians to perform their duties.
  • Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
  • Collaborated with team members to complete complex repairs efficiently and effectively.
  • Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.

Tier 1 Technical Support Agent

Suther Land
11.2019 - 03.2022
  • Enhanced customer satisfaction by resolving technical issues promptly and accurately.
  • Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes while maintaining accuracy standards.
  • Exceeded performance metrics consistently, showcasing dedication to quality service provision.
  • Conducted remote troubleshooting sessions using screen-sharing tools, effectively resolving issues without requiring onsite visits or additional resources.
  • Stayed current on industry trends and technologies, enabling accurate and up-to-date assistance for customers.
  • Delivered exceptional customer service while maintaining a professional demeanor during challenging situations.

Auto Technician

AutoTrendz
03.2018 - 11.2019
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.

Education

Kinesiology -

College Of Health Care Professions
Houston, Texas

Computer Science -

Houston Community College
Stafford, Texas
01.2021

Skills

  • Network Troubleshooting
  • IT Asset Management
  • IT Documentation
  • Account Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Self-Motivated and Independent
  • Professional Communication

Reading, Workouts, Puzzles, Music

In my spare time when I'm not studying and staying up to date in the I.T. field, you'll find me doing a puzzle of all sorts or reading one of my many books. 

On the daily, I've been able to keep a routine with my workouts able to adjust when needed, but music is an essential to everyday life.

Timeline

IT Field Technician

Medasource
02.2024 - Current

Computer Account Manager

Reliable 4U
08.2023 - 02.2024

Computer Repair Technician

Prime Systems
08.2022 - 08.2023

Tier 1 Technical Support Agent

Suther Land
11.2019 - 03.2022

Auto Technician

AutoTrendz
03.2018 - 11.2019

Kinesiology -

College Of Health Care Professions

Computer Science -

Houston Community College
Dennis Miranda