Dennis Miranda
Sugar Land,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
IT Field Technician
Medasource
02.2024 - Current
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
Computer Account Manager
Reliable 4U
08.2023 - 02.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
Computer Repair Technician
Prime Systems
08.2022 - 08.2023
- Disassembled computers to perform diagnostics and check for repair needs.
- Managed inventory of spare parts and tools, ensuring all necessary equipment was always readily available for technicians to perform their duties.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
Tier 1 Technical Support Agent
Suther Land
11.2019 - 03.2022
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes while maintaining accuracy standards.
- Exceeded performance metrics consistently, showcasing dedication to quality service provision.
- Conducted remote troubleshooting sessions using screen-sharing tools, effectively resolving issues without requiring onsite visits or additional resources.
- Stayed current on industry trends and technologies, enabling accurate and up-to-date assistance for customers.
- Delivered exceptional customer service while maintaining a professional demeanor during challenging situations.
Auto Technician
AutoTrendz
03.2018 - 11.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
Education
Kinesiology -
College Of Health Care Professions
Houston, TexasComputer Science -
Houston Community College
Stafford, Texas01.2021
Skills
- Network Troubleshooting
- IT Asset Management
- IT Documentation
- Account Management
- Teamwork and Collaboration
- Attention to Detail
- Self-Motivated and Independent
- Professional Communication
Reading, Workouts, Puzzles, Music
In my spare time when I'm not studying and staying up to date in the I.T. field, you'll find me doing a puzzle of all sorts or reading one of my many books.
On the daily, I've been able to keep a routine with my workouts able to adjust when needed, but music is an essential to everyday life.
Timeline
IT Field Technician
Medasource
02.2024 - Current
Computer Account Manager
Reliable 4U
08.2023 - 02.2024
Computer Repair Technician
Prime Systems
08.2022 - 08.2023
Tier 1 Technical Support Agent
Suther Land
11.2019 - 03.2022
Auto Technician
AutoTrendz
03.2018 - 11.2019
Kinesiology -
College Of Health Care Professions
Computer Science -
Houston Community College