Dynamic leader with a proven track record at Lancer Security Agency, excelling in strategic planning and crisis management. Enhanced customer satisfaction through innovative initiatives and strong employee relations. Skilled in contract negotiation and operational excellence, driving revenue growth while fostering collaboration and integrity within teams.
Overview
29
29
years of professional experience
1
1
Certification
Work History
President Lancer Security Agency
Lancer Security Agency
02.2013 - Current
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Drove revenue growth by expanding product offerings and identifying new market opportunities.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Detroit Police Officer
Detroit Police Department
08.1996 - 07.2025
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Provided testimony in court proceedings.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Conducted searches of individuals, vehicles and premises.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Thoroughly analyzed criminal information and processed crime scenes.
Trained other officers in firearms and self-defense tactics.
Education
Master of Science - Chemistry, Criminal Justice
Wayne State University
Detroit, MI
05-1996
Skills
Leadership team building
Organizational leadership
Strategic planning
Operational excellence
Integrity and ethics
Employee relations
Crisis management
Staff training
Contract negotiation
Sales and marketing
Certification
State Of Michigan Insurance License Federal Investment License, State of Michigan Security Agency License, Concealed Weapons Permit
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