Jody Mettler
Sioux Falls,United States
Summary
Strategic and results-driven financial services executive with a proven track record in trust management, banking operations, and large-scale financial transformation. Adept at leading cross-functional teams and executing operational efficiencies to drive growth. Adept at overseeing multi-billion-dollar asset portfolios, driving operational efficiencies, and optimizing business processes through technology and strategic partnerships. Experienced in regulatory compliance, corporate governance, and risk management. Skilled in leading cross-functional teams, fostering alliances, and managing organizational growth across multiple regions. Passionate about enhancing financial controls, client services, and operational scalability to drive long-term business success.
Overview
13
13
years of professional experience
Work History
President - BitGo Trust, President - BitGo New Yor
BitGo Trust
01.2024 - 02.2025
- Lead all trust activities, policies, objectives, and new business initiatives while overseeing $20B+ in assets under custody
- Oversight of BitGo Korea, BitGo Europe, and BitGo Singapore operational build-outs, ensuring security protocols were applied across all regions
- Foster strong regulatory relationships, ensuring proactive compliance and alignment with evolving industry standards
- Provide strategic leadership to enhance operational efficiency, drive profitability, and ensure regulatory compliance
- Oversee day-to-day operations, optimizing processes to support growth and scalability
- Make high-level decisions regarding policy and strategy to drive long-term organizational success
- Report directly to the board of directors, ensuring alignment with corporate vision and financial goals
- Develop and implement operational policies and a strategic plan, emphasizing risk management and operational excellence
- Act as the primary spokesperson for the Trust Company, enhancing its reputation and market position
- Oversee financial activities, including budgeting, reporting, and regulatory audits, ensuring fiscal responsibility and sustainability
- Collaborate with senior stakeholders, including CFO, CCO, and COO, to drive business objectives and efficiency
- Ensure all legal and regulatory documents are properly filed and maintain strict compliance with laws and regulations
- Identify and address operational challenges and strategic opportunities to enhance client service and business growth
- Build alliances and partnerships to expand the Trust's capabilities and client base
- Lead talent acquisition and organizational development initiatives, working closely with human resources to attract and retain top talent
- Work with the executive board to define company values, mission, and long-term strategic goals
- Oversight of 40+ staff across all sites, ensuring alignment and operational efficiency
- Implemented operational efficiencies by migrating from Accutech software to DSA, reducing manual statement processing, saving weeks of work quarterly, and cutting $300K in annual costs
- Developed strategic partnerships and alliances to expand trust services and enhance client offerings
- Including securing 10+ banking relationships that provided over $10M in interest revenue to the Trust
- Spearheaded initiatives that improved cost controls, compliance, and organizational scalability
- Led cross-functional teams, fostering collaboration between finance, compliance, and operations to drive business performance
- Established and executed governance frameworks to support regulatory adherence and operational excellence
- Enhanced technological capabilities within trust operations to streamline workflows and improve service delivery
Chief Operating Officer
BitGo Trust
09.2021 - 08.2022
- Managed BitGo Trust Companies' operations, ensuring a high standard of customer care and asset security
- Oversaw all back-office operations, including reconciliation, statements, and account maintenance
- Directed client withdrawal lifecycle processes, optimizing service and client engagement
- Played a key role in product implementation, aligning innovations with business goals
- Built and managed 24/7 withdrawal support for custodial accounts, ensuring seamless operations
- Led and developed a high-performing operational team, driving efficiency and accountability
Director - Head of Global Commercial Card Transformation
Citibank
12.2019 - 09.2021
- Led global technology and service transformation, implementing strategies to enhance client experience
- Managed $92MM budget, achieving 7% annual efficiency and expense reduction targets
- Standardized digital platforms across products globally, optimizing integration and performance
Senior Vice President - Head of North America Commercial Card Operations & Transformation
Citibank
09.2017 - 12.2019
- Managed operational accounting, client payments, and reconciliation processes
- Directed large-scale staffing and workforce management strategies across two sites
- Led financial oversight for a $50MM budget, driving cost reduction initiatives
Vice President/Department Manager - Loss Mitigation
Citibank
02.2012 - 09.2017
- Led a 50+ member loss mitigation team, optimizing credit and fraud loss strategies
- Implemented technology solutions to enhance fraud detection and client spend efficiency
Education
Accounting/Business Administration
University Of South Dakota
Skills
- Leadership team building
- Cross-functional teamwork
- Relationship building
- Strategic leadership
Phone
1, 605, 595-3767
Timeline
President - BitGo Trust, President - BitGo New Yor
BitGo Trust
01.2024 - 02.2025
Chief Operating Officer
BitGo Trust
09.2021 - 08.2022
Director - Head of Global Commercial Card Transformation
Citibank
12.2019 - 09.2021
Senior Vice President - Head of North America Commercial Card Operations & Transformation
Citibank
09.2017 - 12.2019
Vice President/Department Manager - Loss Mitigation
Citibank
02.2012 - 09.2017
Accounting/Business Administration
University Of South Dakota