Dennis Moler
Concord,MI
Summary
Professional leadership, customer support and conflict resolution, achieving consistently high customer satisfaction ratings in varied fields of employment: store management, office equipment repair and professional driver. Proven track record in maintaining safety procedural compliance while optimizing delivery, strategical scheduling, clear communication, receiving and giving direction, team leader and support.
Overview
31
31
years of professional experience
Work History
Service Manager
Ditto Office Services
Colorado Springs, Colorado
08.1995 - 08.2004
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
Customer Service Representative Team Lead
Tri-West Healthcare Alliance
Colorado Springs, Colorado
04.2004 - 05.2006
- Assisted in resolving complex customer inquiries and issues effectively.
- Monitored team performance to identify areas for improvement and support.
- Collaborated with management to refine service protocols and standards.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
Assistant Manager
Walgreen Drugstores
Colorado Springs, Colorado
06.2006 - 08.2010
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management and product restocking processes.
- Addressed customer inquiries and resolved issues to enhance shopping experience.
Manager / Assistant Manager
Goodwill Industries Of Central Michigan
Jackson, MI
02.2011 - 04.2013
- Oversaw scheduling to maximize team productivity and coverage needs.
- Trained staff on operational procedures and customer service best practices.
- Facilitated team meetings to align goals and improve communication among staff.
Professional Driver
Swift Transportation
Phoenix, Arizona
04.2013 - 03.2015
- Provided exceptional customer service during deliveries, addressing inquiries promptly.
- Maintained safe driving history with no critical incidents many-year timeframe.
- Managed time efficiently by planning trips accordingly based on road conditions.
- Provided excellent customer service by promptly responding to inquiries.
Professional Driver
Transco Lines Inc
Russellville, Arkansas
03.2016 - 09.2017
- Transported hazardous materials safely according to regulations and company policies.
- Adhered to safety protocols during loading, transporting, and unloading processes.
- Followed safe driving practices at all times while operating a commercial vehicle.
Professional Driver
Schneider National
Green Bay, Wisconsin
06.2018 - 05.2025
- Achieved a flawless driving record with no critical incidents over several years.
- Performed pre-trip inspections to verify vehicle safety and compliance standards.
- Collaborated with dispatch to optimize delivery schedules and routes.
Professional Driver
Suburban Propane
Coldwater, MI
07.2025 - Current
- Deliver exceptional customer service during routine interactions.
- Operate propane delivery vehicles in compliance with safety regulations.
- Deliver propane to residential and commercial customers efficiently.
- Managed customer interactions to provide excellent service during deliveries.
- Assisted in training new drivers on operational procedures and safety practices.
Education
Bachelor of Science - Business Administration
Regis University
Denver, COSkills
- Team leader and support
- Customer conflict resolution
- Effective communication
- Problem-solving
- Telephone etiquette
Timeline
Professional Driver
Suburban Propane
07.2025 - Current
Professional Driver
Schneider National
06.2018 - 05.2025
Professional Driver
Transco Lines Inc
03.2016 - 09.2017
Professional Driver
Swift Transportation
04.2013 - 03.2015
Manager / Assistant Manager
Goodwill Industries Of Central Michigan
02.2011 - 04.2013
Assistant Manager
Walgreen Drugstores
06.2006 - 08.2010
Customer Service Representative Team Lead
Tri-West Healthcare Alliance
04.2004 - 05.2006
Service Manager
Ditto Office Services
08.1995 - 08.2004
Bachelor of Science - Business Administration
Regis University