DENNIS MURIIRA

• Managed high levels of call flow and responded to technical support needs.

• Used ticketing systems to manage and process support actions and requests.

• Responded promptly to incoming sales leads and requests for technical support.

• Researched product and issue resolution tactics to address customer concerns.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
• Designed and evaluated WAN and LAN connectivity technologies.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

•Managed and oversaw all overnight duties at the front desk.

•checked in & checked out guests while maintaining confidentiality of their

information

• Handled reservation inquiries, cancellations, and amendments

• Ran audit reports and journals from credit card and computer systems • Conducted hotel tours for potential guests and corporate accounts to assess

needs and preferences for special events and business meetings

• Accurately executed cash handling and safety deposit box procedures

• Prepared daily management reports • Monitored status of third-party reservations, discounts, and promotional

programs.