Active Directory
Nathon Compere
Information Technology Specialist
Hinesville,GA
Summary
Seasoned 25B offering 5 Years of service in United States Army. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to information technology. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented information technology specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 Years of progressive IT experience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Information Technology Specialist
Army
Hinesville, GA
03.2019 - Current
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Assisted with updating technical support best practices for use by team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Created patches and solutions to fix bugs in existing applications.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Attended meetings to deliver status reports to key stakeholders.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Provided primary customer support to internal and external customers.
Information Technology Specialist
Army
Camp Hovey, South Korea
03.2018 - 03.2019
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Assisted with updating technical support best practices for use by team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Facilitated best user experience through continuous support and communication of system changes.
Education
Bachelor of Science - Science of Information Technology
Strayer University
Washington, DC 03.2022 - Current
High School Diploma -
Bayside High School
Palm Bay, FL 08.2014 - 03.2017
Skills
Software updates
Software
VPN
VMWare
Remote Desktop
Java
Microsoft Office
VMware
- VMware ESXI 5.5 Host Server Installation, Configuration Maintenance, VSphere Suite with P2P and P2V, Virtual Machines Installation, Configuration Maintenance.
- Managed separate VMware clusters like QA, Development and Production.
- Worked on ESX and VM storage issues and also coordinated with the storage admin team.
- Extensively worked on VMware Update Manger for Host upgrades and patches.
- Configuring High Availability HA and Distributed Resource Scheduler DRS Creation of template
- Worked on Disaster Recovery Exercises for DR Plan for Production Servers
Timeline
Bachelor of Science - Science of Information Technology
Strayer University
03.2022 - Current
Information Technology Specialist
Army
03.2019 - Current
Information Technology Specialist
Army
03.2018 - 03.2019
High School Diploma -
Bayside High School
08.2014 - 03.2017
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