Richard Balanay
Lakeside,California
Summary
Experience: 14+ years in Permanently based On-Site, and 9+ years Field Service Technician. Providing immediate IT support to ensure seamless operations and minimal downtime. Adept at working on-call and shift-based environments, providing 24x7 IT support with a strong focus on meeting SLAs. Willing to learn new job skills.
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
23
23
years of professional experience
1
1
Comptia A +
1
1
Comptia Server +
1
1
HP Accredited Platform Specialist
Work History
Information Technology Specialist
Marine Corp Community Services
03.2019 - Current
- Provided Onsite IT support at Marine Corp Depot San Diego MCRD for Retail, Rec, Food & Hospitality, Admin, Exec, and Operations for desktops, laptops, printers, mobile devices, and other hardware
- Installed, configured, and maintained software applications, OS, and hardware components
- Troubleshot and resolved end-user issues related to connectivity, system performance, and applications
- Managed and prioritized support tickets
- Performed system updates, patches, and backups to ensure security and performance
- Assist users with technology best practices, providing training and knowledge base documentation
- Refresh PCs to Windows 11 using MDT and SCCM
Simulator Technician II
LB&B Associates/Carley Corporation, US Navy
10.2017 - 03.2019
- Provide IT systems monitoring and repair on, LCS Trainer Simulator
- VRL Classroom installs and configures desktop windows clients using SCCM, MPS, AD
- Managed and Monitored LAN switches using HP IMC and Managed V-Lans using VMWare 6
- Applied security patches and config
- As required by DoD policy
- Hands-on experience on data center tools E-Policy Orchestrator 5.3.1, SCCM, Symantec Backup Exec 2015, VSphere 6.0, and HP Intelligent Management Center 7.2.and Symantec Backup Exec 2015
- Manage Students and Instructor's accounts using Active Directory.
Systems Administrator I
Leidos
09.2015 - 09.2017
- Managing off-site and traveling regularly to monitoring, update, upgrade and re-rack US Navy, Air Force, and Army Healthcare Systems (Defense Health Agency) sites worldwide
- Experience configuring HP C7000 Blade System Enclosure, HP 3Par Storage, Dell Power Vault T2200 and, Windows 2008 Server software builds
- Remote managing Windows 2003 and Windows 2008 Servers use of SCCM, VSphere, MPS, AD
- Strong technical, communication, and documentation skills, working independently or with a team
- Mentor other techs.
Customer Field Support Representative III
Hewlett-Packard Company
02.2002 - 09.2015
- Responds to telephone calls, email and ticket request for technical support, logs calls, contacts, and assist appropriate end point user to ensure prompt and courteous problem resolution
- Repaired Laptops, PCs, servers, and routers
- Installation of client software, troubleshooting hardware, network, and connectivity issues
- Onsite support for an end user pool of over 10,000 diverse clients such as Bank of America, Anheuser-Busch, Eli Lilly, Qualcomm, US Navy CA facilities, and US Army-AZ facilities
- On-call responsibilities in support of a 24 x 7 x 365 production environment.
Education
Associate Degree - Electronic Engineering
ITT Technical Institute
San Diego, CA12.2000
Skills
- Active Directory
- Office 365
- SCCM
- MDT
- SolarWinds
- Ivanti
- Fortinet
- Zscaler
- Firewall Configurations
- VMware
- IMAC install
- Setup
- Maintenance
- Replacement
- Troubleshooting
- OS imaging
- Asset tagging
- Labeling
- Security patching
- Group Policy
- Deep Freeze
- Interpersonal skills
- Communication skills
- Independent work
- Mentoring
- Time management
- Multitasking
- Detail-oriented
- Documentation
- Inventory control
- SOP compliance
- Hardware installations
- End user support
- Problem-solving skills
- Company policy adherence
- Document management
- Software updates
- Device configuration
- IT service management
- Permissions management
- Software licenses and patches
- Hardware updates
Technical Skills
Active Directory, Office 365, SCCM, MDT, SolarWinds, Ivanti, Fortinet, Zscaler, Firewall Configurations, Working Knowledge of Azure, daily use of VMware, IMAC install, setup, maintenance, replacement, Troubleshooting software and hardware, OS imaging, asset tagging, labeling, security patching, Group Policy, Deep Freeze
Summary Of Qualifications - Experience
14+ years in Permanently based On-Site, and 9+ years Field Service Technician. Providing immediate IT support to ensure seamless operations and minimal downtime. Adept at working on-call and shift-based environments, providing 24x7 IT support with a strong focus on meeting SLAs. Willing to learn new job skills.
Certification
Comptia A+
Comptia Server +
HP Accredited Platform Specialist
Timeline
Information Technology Specialist
Marine Corp Community Services
03.2019 - Current
Simulator Technician II
LB&B Associates/Carley Corporation, US Navy
10.2017 - 03.2019
Systems Administrator I
Leidos
09.2015 - 09.2017
Customer Field Support Representative III
Hewlett-Packard Company
02.2002 - 09.2015
Associate Degree - Electronic Engineering
ITT Technical Institute
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