Skilled IT Specialist recognized for strong problem-solving abilities and effective end-user support. Experienced in managing software updates and troubleshooting complex issues to drive operational efficiency and improve overall user satisfaction.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
US Army
06.2020 - 02.2026
Assisted in troubleshooting hardware and software issues to enhance user experience.
Provided technical support for system installations and configurations.
Monitored network performance and reported anomalies to improve operational efficiency.
Documented IT procedures and user guides to streamline onboarding processes.
Conducted routine system updates and maintenance tasks to ensure reliability.
Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Used ticketing systems to manage and process support actions and requests.
Reduced network downtime with proactive monitoring and troubleshooting.