Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pol Romah

Temple

Summary

Skilled IT Specialist recognized for strong problem-solving abilities and effective end-user support. Experienced in managing software updates and troubleshooting complex issues to drive operational efficiency and improve overall user satisfaction.

Overview

6
6
years of professional experience

Work History

Information Technology Specialist

US Army
06.2020 - 02.2026
  • Assisted in troubleshooting hardware and software issues to enhance user experience.
  • Provided technical support for system installations and configurations.
  • Monitored network performance and reported anomalies to improve operational efficiency.
  • Documented IT procedures and user guides to streamline onboarding processes.
  • Conducted routine system updates and maintenance tasks to ensure reliability.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Used ticketing systems to manage and process support actions and requests.
  • Reduced network downtime with proactive monitoring and troubleshooting.

Education

High School Diploma -

Ben L. Smith High School
Greensboro, NC
04-2020

Skills

  • IT troubleshooting
  • Problem-solving skills
  • End user support
  • Software updates
  • Software development
  • IT compliance
  • Presentations
  • Hardware updates
  • IT service management
  • Technical support

Timeline

Information Technology Specialist

US Army
06.2020 - 02.2026

High School Diploma -

Ben L. Smith High School